So they know how bad it is to the point they have been told to ignore our graphs!?
Mines been okay but in the last 24 hours I've started to get a graph that's horrible. And I can only see more coming!
Virgin forum staff have not been told to ignore the graphs at all, even though they have the tools to diagnose the connection they do also look at the thinkbroadband graphs.
Evrytime a refer them to the TB graph they ignore it and state that you have to do pings to bbc.co.uk and speedtests. I have even asked them to comment on why they don't make any reference to TB graphs and they will not comment on it. No comment means they have been not to acknowledge.
Also that issue you speak of was over 9 months ago and Lithium issued a fix. Again, it doesn't take a genius to work out that it works in their favour for users not to be able to post the TB graphs. Ahh.. I remember the sea of graphs that were plagued with Red.