We currently have a virgin media connection at 10meg down 700kbps up (which has no options to upgrade). But we wish to move house! The options we have been given are:
To pay a cancellation fee which is basically the full sum of the rest of the contract.
Or get forced to sign into another 24 month contract on the 10meg service which is £62 a month.
Surely this just stinks and is down right illegal. All we want to do is move house and downgrade to the residential service, as it is cheaper and the business features are no longer needed.
With all this, we are ok paying the £150 for re-connection at the new house and continue with the service until October, which is the time when the current contract runs out. But we're not happy with having to put up with an ancient 10meg/700kbps service (a connection vmbusiness do not even openly sell anymore) for another 2 years at a price for more than a 100meg residential.
Does anyone have any ideas for what we can do?