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Standard User has
(experienced) Fri 06-Sep-13 12:41:57
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Ping Spikes


[link to this post]
 
I am new to Virgin. So far happy overall - except for the high latency/jitter. Regular spikes of 400-500 and even higher. I play online games and so this is a significant issue.


Can any thing be done about this and is it worth reporting?

My Broadband Ping

Thanks!

H
Standard User pcoventry76
(knowledge is power) Fri 06-Sep-13 14:08:37
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Re: Ping Spikes


[re: has] [link to this post]
 
HI H

There is a problem with the current firmware on the superhub 2 which gives these yellow spikes. I am hoping that the new update will sort it.

The latency etc is common on VM. Best thing to do is to register at community.virginmedia.com and ask there - the mods can access your line and do stuff.

It's not all cheers over there but it's a resource none the less.
Standard User has
(experienced) Fri 06-Sep-13 14:39:05
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Re: Ping Spikes


[re: pcoventry76] [link to this post]
 
Thanks! I will see if I get any joy on the Virgin forums - but somehow I doubt that the latency issue can be easily resolved, as I have noticed that there are a great many complaining about the same over the years, without any clear resolution. That is why for the time being, I am maintaining my Be/02 connection, as the latency is much better on that - expensive though to be running both frown


These are some ping results for BBC and Google: as you can see no packet loss, and average latency is good. It is those max. spikes which concern me though -


Ping statistics for 212.58.253.67:
Packets: Sent = 6861, Received = 6861, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 458ms, Average = 20ms

Ping statistics for 62.253.3.123:
Packets: Sent = 6909, Received = 6909, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 412ms, Average = 11ms

H

Edited by has (Fri 06-Sep-13 14:47:45)


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Standard User has
(experienced) Sat 07-Sep-13 14:41:36
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Re: Ping Spikes


[re: has] [link to this post]
 
Got same response on Virgin Forum - ie. that it is to do with the Superhub 2 firmware, which is due to be updated.

Are there any decent alternatives to the Superhub 2 that might provide the solution to the latency spikes?



P.S.
The max latency is still really high today:

These are some ping results for BBC and Google: as you can see no packet loss, and average latency is good. It is those spikes which concern me though -


Ping statistics for 212.58.253.67:
Packets: Sent = 6861, Received = 6861, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 2380ms, Average = 20ms

Ping statistics for 62.253.3.123:
Packets: Sent = 6909, Received = 6909, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 2120ms, Average = 11ms

H

Edited by has (Sat 07-Sep-13 14:44:32)

Standard User pcoventry76
(knowledge is power) Sat 07-Sep-13 16:11:40
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Re: Ping Spikes


[re: has] [link to this post]
 
No, I knew the firmware caused spikes on the TBB graphs i didn't know it actually did it.

This FW should be a good thing

You might also want to register on cableforum as alot of the VM forum trialists are on there also and it's much busier than VM I think.

the place to head to is www.cableforum.co.uk/board/12 which is VM internet.
Administrator MrSaffron
(staff) Sat 07-Sep-13 18:09:55
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Re: Ping Spikes


[re: has] [link to this post]
 
The technology behind cable broadband even if you ignore the influence of the superhub 2 which if the problem is just that also messing with standard outgoing pings should not be being supplied to gamers, actually has higher jitter than the xDSL based services.

That is not just hearsay, even the Ofcom testing says so.

In short for latency sensitive people you are probably best retaining a more fixed latency connection of some sort.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User has
(experienced) Sat 07-Sep-13 18:53:04
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Re: Ping Spikes


[re: MrSaffron] [link to this post]
 
Thanks - will therefore keep my Be connection for now, and try and soak up the extra cost smile

H
Standard User pcoventry76
(knowledge is power) Sat 07-Sep-13 20:37:31
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Re: Ping Spikes


[re: has] [link to this post]
 
In reply to a post by has:
Thanks - will therefore keep my Be connection for now, and try and soak up the extra cost smile


Well the costs might even go down when/if your migrated to Sky.

my Sky LLU connection is better for latency and jitter than VM
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