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Standard User GnarledTodger
(newbie) Mon 16-Sep-13 20:10:14
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Thinking of getting VM cable ... am I daft?


[link to this post]
 
Moving into new house in Willingham near Cambridge on Friday. CB24 5UR

Current occupants use VM cable.

Basic choices seem to be BT unbundled or VM cable. BT FTTC coming but no sure when.

Thinking of just getting naked broadband.

Heavy user but dont understand practical differences between 30, 60 and 120. Never had cable before.

Should I go with BT unbundled month to month and wait for BT FTTC or bite the bullet with VM for 12 months?

Searching the forum is confusing ... some say VM is great others say it sucks.
Standard User Ignitionnet
(knowledge is power) Mon 16-Sep-13 20:38:53
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Re: Thinking of getting VM cable ... am I daft?


[re: GnarledTodger] [link to this post]
 
In reply to a post by GnarledTodger:
Should I go with BT unbundled month to month and wait for BT FTTC or bite the bullet with VM for 12 months?


You are going to have to take a phone line to use any BT service.

Try VM. If it sucks get rid in the first 4 weeks.
Standard User redbutcher
(learned) Mon 16-Sep-13 21:02:26
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Re: Thinking of getting VM cable ... am I daft?


[re: GnarledTodger] [link to this post]
 
Depends how congested your local area is really. I signed up just about a month ago and have no complaints at all.

Very happy with the service, even gaming is no problem. There is traffic management, so if you download shed loads at peak times, your speed will be throttled (though the faster your initial connection, probably the less you'll notice it.)

More info here.


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Standard User briansaab
(newbie) Mon 16-Sep-13 21:57:21
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Re: Thinking of getting VM cable ... am I daft?


[re: redbutcher] [link to this post]
 
I have been with VM for a number of years 2MB was upgraded free to 10MB. I then engaged with 60MB bundle to get TiVO + HD box in time for 2012 Olympics courtesy of their retentions team with only a 12 month tie in.

The service has been much more stable than its BT based ADSL predecessor. The much maligned SuperHub is working fine with my existing kit after a bit of channel choosing, i.e. not Auto hopping, courtesy of the freebie InSSIDer. Hardware is version 2, Firmware V2.38.01.

Here is my TBB BQM

I do run a Sam Knows Whitebox but do not think I am getting special treatment. The problems with VM seem to revolve around over selling in an area e.g. large student population with heavy downloaders. I would certainly give it a try before making a final decision.
Standard User adslmax
(knowledge is power) Tue 17-Sep-13 00:44:47
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Re: Thinking of getting VM cable ... am I daft?


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by GnarledTodger:
Should I go with BT unbundled month to month and wait for BT FTTC or bite the bullet with VM for 12 months?


You are going to have to take a phone line to use any BT service.

Try VM. If it sucks get rid in the first 4 weeks.


I thought it 7 working days cooling off period?

plusnetADSL2+15.7 Meg

Edited by adslmax (Tue 17-Sep-13 00:45:45)

Standard User ceedee
(committed) Tue 17-Sep-13 02:08:02
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Re: Thinking of getting VM cable ... am I daft?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by Ignitionnet:
In reply to a post by GnarledTodger:
Should I go with BT unbundled month to month and wait for BT FTTC or bite the bullet with VM for 12 months?


You are going to have to take a phone line to use any BT service.

Try VM. If it sucks get rid in the first 4 weeks.


I thought it 7 working days cooling off period?

"Money back guarantee: The 28-day money back guarantee is available for new cable customers and existing cable customers taking a new service. Call us within 28 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected."

Source: Why should I choose Virgin Media?
Standard User pcoventry76
(knowledge is power) Tue 17-Sep-13 16:35:16
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Re: Thinking of getting VM cable ... am I daft?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by Ignitionnet:
In reply to a post by GnarledTodger:
Should I go with BT unbundled month to month and wait for BT FTTC or bite the bullet with VM for 12 months?


You are going to have to take a phone line to use any BT service.

Try VM. If it sucks get rid in the first 4 weeks.


I thought it 7 working days cooling off period?


No it's 7 days! I was on my 6th working day but I was told I was actually 1 day over the 7 day period.

Retentions are open Mon-Fri 9-8 unless it;s changed they aren't open Saturdays. I was told " other departments are open Saturday" yes - the same ones who just tell you to call back on Monday.

So they work a 5 day working week but give people 7 days. Not working days.

It's odd and something I wanted to clarify hence why I asked for the CEO's e-mail. Still waiting for a definate reply.

"Virgin Media - The only company I've ever dealt with who can end a complaint call trying to sell a Mobile "
Standard User adslmax
(knowledge is power) Tue 17-Sep-13 16:59:02
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Re: Thinking of getting VM cable ... am I daft?


[re: pcoventry76] [link to this post]
 
Wrong. Under agreement in the letter it stated 7 days (excluding weekend and bank holidays)

plusnetADSL2+15.7 Meg
Standard User ukhardy07
(fountain of knowledge) Tue 17-Sep-13 17:03:25
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Re: Thinking of getting VM cable ... am I daft?


[re: GnarledTodger] [link to this post]
 
Give it a go but choose 60 Mbps or higher as otherwise you get the old superhub which is a nightmare to use!

Most virgin customers are very happy in fact I'm on a Virgin line right now and it's fantastic smile
Some isolated areas are poor so be sure to trial it during the 7 days cooling off period.
Standard User kwikbreaks
(eat-sleep-adslguide) Tue 17-Sep-13 17:15:10
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Re: Thinking of getting VM cable ... am I daft?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
Wrong. Under agreement in the letter it stated 7 days (excluding weekend and bank holidays)

You're talking about existing customer upgrades. The OP is a potential new customer and will get 28 days.
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