i live on the 4th floor which is the top of flats and VM was installed when i came here.
The only reason i think VM are saying no is that they may not have a team with the right equipment for high installations as i have been told that VM have special teams for that and one may not be in your area or the Landlord\Council\Housing Association have told them no in the past.
The other reason may be that VM isnt installed on your side of the road and they wont run another cable down the opposite side for just one user.
AMD FX-8320 X8, MSI 990FXA-GD80, 16GB DDR 3 Cosair Vengence 1600Mhz, 9351.1GB Hard Disk Space, 2GB ATI 6670 HD PCI-E 16x Graphics, 850watt PSU.
Ex AOL Dialup 56k Customer....
Ex Freedom2Surf 512k and Ex Eclipse Internet 2mb Customer.
Virgin Media 152mb Cable.
Virgin Media R EVIL!!!