It's my most recent problem that was ongoing since February of this year since they carried out maintenance in the local area. Ever since the connection has been plagued with instability, drop outs and constant erratic spikes in the ping. Six engineers and countless wasted hours later the problem persisted until the team at Virgin just stopped replying. The last engineer said one thing, Virgin forum team contradicted it and said another so when I asked "where do we go now" I never got an answer and that was that. Four different team members took ownership and gave up in quick succession when the engineer came back to say "it's due to the poor state of the network in your area and constant SNR faults, there is a fault on your line and I don't know why they claim otherwise." The final blow for the last forum member was when he claimed it's impossible to run more than one VM connection off a single line and that's why we have a bad service and the engineer turned up, read the notes, explained he was a fool and you could run as many as the line could handle and 1 was certainly not the limit. He told me to go back and explain this, to which I did, asking where next and then nothing.
The engineer that pointed out the inaccuracies in the VM forum teams excuses did do his best to tidy up and stabilise the connection, sadly this only worked for about 1-2 weeks and then we were back to square one.
I'm not sure why the feel they can just give up and not respond, perhaps they're not as accountable for [censored] customer service like 150, though... in saying that 150 are shocking and they're never held to account.
Virgin Media 60mb