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Standard User spranglebolt
(member) Thu 02-Oct-14 15:57:41
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Newbie hoping to see bouquets/brickbats!


[link to this post]
 
Frustrated by problems with our pedal-driven internet (which I'm convinced are down to BT OR) I have been investigating swapping to Virgin. Have got the figures for 50mb/s and phone. We don't want telly.

Before committing, however, it would be useful (and much appreciated) if I could read any observations from you guys about your experiences. And I'd be specially interested in any comments re customer service/support.

Many thanks!
Standard User GeoffB
(fountain of knowledge) Fri 03-Oct-14 18:30:48
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Re: Newbie hoping to see bouquets/brickbats!


[re: spranglebolt] [link to this post]
 
They're not bad, actually. I got a nice price reduction from CS when I rang about something else. My connection is rock solid (145 Mbs through the wire) but wireless can be flaky if you don't use your own router or switch to 5GHz.

Dell Studio1558 with Win7 Home Premium
8GB RAM
HP Pavilion netbook Win8 8GB RAM
IE11 and Live Mail
BT Infinity 2 via HH5
(Virgin 150Mbs as backup)
Standard User GeoffB
(fountain of knowledge) Fri 03-Oct-14 18:35:30
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Re: Newbie hoping to see bouquets/brickbats!


[re: GeoffB] [link to this post]
 
Ooops! 115Mbs is what I meant.

Dell Studio1558 with Win7 Home Premium
8GB RAM
HP Pavilion netbook Win8 8GB RAM
IE11 and Live Mail
BT Infinity 2 via HH5
(Virgin 150Mbs as backup)


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Standard User biffs
(member) Sun 05-Oct-14 17:22:57
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Re: Newbie hoping to see bouquets/brickbats!


[re: spranglebolt] [link to this post]
 
Never had a problem with our TV/phone/BB connection in the 3 years it's been installed.. Solid and reliable at almost 60whatevers..

Bill
Standard User pcoventry76
(knowledge is power) Sun 05-Oct-14 19:20:45
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Re: Newbie hoping to see bouquets/brickbats!


[re: spranglebolt] [link to this post]
 
I've moved about in the same area and again never had a problem - I get top speed all the time it can be area dependant.
Standard User BuckleZ
(fountain of knowledge) Mon 06-Oct-14 16:09:04
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Re: Newbie hoping to see bouquets/brickbats!


[re: spranglebolt] [link to this post]
 
Never had a single issue with Virgin ever, I am in N.Ireland though and capacity has never been an issue.

It's a lottery

Standard User mlmclaren
(committed) Mon 06-Oct-14 16:40:09
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Re: Newbie hoping to see bouquets/brickbats!


[re: spranglebolt] [link to this post]
 
I've used Virgin most of my Internet life and as mentioned performance depends on area due to many users.

Best thing to do IMO is get it installed and test it for a week or so and then you should know if its for you or not.

If its not for you just leave during the cooling off period.

I'm also in the same boat, 1-3mbps on ADSL here so Virgin was the only option for a busy household.

My experience of Virgin has been good and bad, these days its ok, few years back it used to be terrible but when a few streets all stop paying there bills and the MP stood up for the area, they soon upgraded it and haven't really stopped either since.

@networkmclaren - Perfection Junkie
I'm here to learn and help others using my experiences, not to argue with obnoxious people.
VirginMedia - Speed Test's: TBB | Ookla - BQM's: RS | AAISP | TBB
Standard User spranglebolt
(member) Thu 09-Oct-14 09:08:30
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Re: Newbie hoping to see bouquets/brickbats!


[re: GeoffB] [link to this post]
 
Thanks guys. Must admit, I'm somewhat turned off by a pushy saleswoman.
Standard User pcoventry76
(knowledge is power) Thu 09-Oct-14 12:45:46
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Re: Newbie hoping to see bouquets/brickbats!


[re: spranglebolt] [link to this post]
 
Don't be - go direct so they don't get anything smile

I had a pushy Vmobile saleswoman who lied to me so when i went back to say I had cancelled due to said lie I told her manager while she was stood nearby lol

The VM service is actually very good. In this area it is anyway
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