This is for a business connection serving 15-35 computers plus many smartphones on Wifi.
We have a few requirements:
* We'd like the max upload possible (e.g. 5-10MB)
* We'd like to connect our existing routers and Wifi APs to this internet connection.
* We'd like a static IP address.
We've had a few discussions with a Virgin salesperson but they claim they can only provide fixed IP with 50MB package at the moment, and a Super Hub 2 (which I understand from these forums may be necessary to connect to our previous routers using modem mode) is only available on 152MB, but not a static IP address!
Is the salesperson correct? Is there any way to get a static IP address from a third-party that will point to my (DMZ) server?
We do most of the network tech in-house although we're not that experienced. It's mainly used for internet access.
Here's the email conversation:
> Apparently we need a "Super Hub 2" (not Super Hub 1) which allows "modem mode" and can be connected to our existing wifi - is it possible to receive that?
The super hub 2 is for the 152Mb which can be used in modem only mode but cannot obtain static/fixed IP addressed – only the 50Mb can do so however this connection is best not used in modem only mode.
> Just to confirm is it £30 for 50MB and £35 for 152MB without phone line? With the phone-line ( as a bundle) what was the cost ? (Please remind me )
The £30 and £35 are without the phone line and are just for the broadband as a standalone product. With the phone line it is £40 for 50mb or £50 for 152Mb bundles. If you get a bundle you receive 2 months free.
> Is there any way offer even a single fixed IP right for 152? It is very important for us and could be a decider if to take virgin altogether.
The upgrade path is normally fairly simply and can be done within around 10 working days however we would provide you with a new router for the new connection. We are unsure when fixed IP will be available on the 152Mb and so would advise if you need fixed IP to go with the 50Mb service.
> What guarantees do you provide that they won't raise your prices mid-contract? Apparently Virgin can and has done so in the past.
When you are contracted your pricing is fixed throughout the contractual term and will not be increased even if our standard pricing is to increase for those products. When you are within a contractual period, your pricing cannot be amended unless you request to do so for example – upgrading or adding features.