Ok - so I'm confused a bit now.
I'm in a shared house that includes VM broadband. It was originally the old 20mb package, and after I called them up to ask why it hadn't been upgraded (it had been after the roll out to 30mb minimum had been completed) they said it was because we had an old VM router.
So, I talked to the landlord and he gave me all the details and agreed to let me deal with Virgin and we agreed a new 12 month contract to get the new router and get the 30mb speed.
However - we're still on 30mb.
Looking at the news on the frontpage, should we have had another upgrade to 50mb by now? Or is it just new customer or do you need to call them to get the upgrade?