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Standard User Sark
(legend) Thu 05-Nov-15 18:03:18
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Speed upgrade


[link to this post]
 
Apparently I can't have the free speed upgrade unless I give them £6 for the loan of a new SuperHub and spend a day waiting in for it to be delivered. No option to change the delivery address!! My existing SuperHub should be capable of supporting 150 Mbit, right? If I just ordered it and not bother waiting in would my speed get upgraded whether or not the hub was ever installed or would they be looking for the new hub?

John.
Standard User Ignitionnet
(knowledge is power) Thu 05-Nov-15 18:54:46
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Re: Speed upgrade


[re: Sark] [link to this post]
 
Their service, their CPE, their rules. They won't upgrade anyone on a Superhub 1 to 150Mb or higher due to the various 'issues' it has historically had.
Standard User Sark
(legend) Thu 05-Nov-15 19:00:58
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Re: Speed upgrade


[re: Ignitionnet] [link to this post]
 
Ah that's a shame. OK thanks. I might chance it anyway for £6 but I'm not wasting a day on it. Do you know what courier they use?

John.


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Standard User Ignitionnet
(knowledge is power) Sat 07-Nov-15 01:07:43
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Re: Speed upgrade


[re: Sark] [link to this post]
 
The dreaded Yodel have been mentioned a few times...
Standard User Sark
(legend) Sat 07-Nov-15 12:42:53
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Re: Speed upgrade


[re: Ignitionnet] [link to this post]
 
Yep Yodel.

John.
Standard User vwillcox
(newbie) Sat 07-Nov-15 14:01:49
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Re: Speed upgrade


[re: Sark] [link to this post]
 
If you get through to retentions on 150 - they have been known to drop the £6 charge. Also if you have a virgin store - worth a visit as you may be able to walk away with a self-install upgrade kit.
Standard User AAuser27
(member) Sun 08-Nov-15 20:42:32
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Re: Speed upgrade


[re: Sark] [link to this post]
 
Despite being told on my homepage it's ready now I was told I couldn't have it at all for another 6 months.

As for Yodel.. uck!
Standard User BuckleZ
(fountain of knowledge) Mon 09-Nov-15 19:25:53
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Re: Speed upgrade


[re: AAuser27] [link to this post]
 
Logged into MyVirginMedia last night said it was ready, even though it said Dec-Feb last time i checked.

http://www.speedtest.net/result/4818222465.png

Got upgrade today, happy with that for wifi

Standard User AAuser27
(member) Mon 09-Nov-15 19:56:50
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Re: Speed upgrade


[re: BuckleZ] [link to this post]
 
Well I requested the increase and I am waiting. Hoping it takes no more than a few days from order.
Standard User BuckleZ
(fountain of knowledge) Mon 09-Nov-15 20:05:58
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Re: Speed upgrade


[re: AAuser27] [link to this post]
 
I requested it last night, and 10am this morning it was confirmed, my BQM shows it losing connection around 11am. So they were pretty quick

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