So after bad mouthing VM for the best part of the last year, you've actually taken services from them? Interesting.
The VM engineer shouldn't even be touching your Openreach equipment. They connect to different CABS, so wouldn't be able to get the VM number on to that service without running a new cable... Would of saved time if he'd run the cable prooperly and left the OR stuff alone.
I've got many accounts with Virgin already, this will be the 3rd one, this line however is dedicated to being a backup in the case of a fault with Openreach network cabling.
As far as the Technician messing with the wrong cabling goes, I've no idea what he thought he was doing, the part that got me was the active number that was on it, not noticing that the dialling code when he used it to call his mobile was for bT and not Virgin... and then further thinking it would be ok just to cut it off.
EDIT: The issues for which I was complaining about Virgin seems to have been significantly improved, I'm able to 50Mbps pretty consistently now, maybe a few occasion the single stream test will show a little dip in speed but thats to be expected.
Edited by mlmclaren (Tue 17-Nov-15 12:18:46)