Anyone have any idea as to how to resolve this? I can't think of another product or service you could not cancel if it only delivered a small fraction of what you were paying for.
You can leave, no ones forcing you to stay with Virgin.
I used to have NTL/Virgin in my old house, never had any problems. These days am with BT as no cable here. Speed is not wonderful but its consistent.
BT Infinity 2 43mbs down 9mbs up