Thanks for the reply.
I have wanted to change many times over the couple of decades we've been using Virgin.
The last quote from BT for installing a telephone line to the home was over £100 as a minimum and no top end.
The BT line exists and is attached to the roof but BT insist that it doesn't. I have followed up every 'free connection' offer for years but as soon as they see that the house doesn't exist according to their records 'free' disappears.....
I'm too old to sign a contract that has no maximum price, and to be blatantly honest, being on a fixed income, may not be able to afford.
We are stuck with Virgin and have been using them since they were Cabletel but customer loyalty counts for nothing.
Our connection has got worse. It just vanishes and then comes back again. Rebooting does help sometimes atm we are getting the full download after re-booting twice. by 3p.m. we will have lost connection which will come back sometime between 7pm and 8pm but have intermittent drop-outs.
Moving house may be another option but a bit drastic......
I would happily pay what we are now for 20Mbs IF it was constant and stable.
Thanks anyway, this just seems to be normal service from 'new Virgin USA' and there's short straws and long straws.....