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Standard User arronlowley
(learned) Sat 28-Jan-17 21:42:15
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Re: My take on virgin media


[re: arronlowley] [link to this post]
 
i found the number i was looking for, if an isp fails to give you more than 40% of your speed you can leave without penalty, and in my case, sometimes im only getting 26%, therefore i could have left it it was happening during my contract, im not in one now so it doesnt matter to me.
Standard User AndyHCZ
(committed) Sat 28-Jan-17 23:25:38
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Re: My take on virgin media


[re: arronlowley] [link to this post]
 
How are you testing these speeds?
Standard User AndyHCZ
(committed) Sat 28-Jan-17 23:29:57
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Re: My take on virgin media


[re: arronlowley] [link to this post]
 
Just for your information if you read the Virgin Media T&C (http://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services.html)

C.2 states:

Due to the nature of the Internet, we cannot guarantee specific levels of performance for Internet access.


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Administrator MrSaffron
(staff) Sun 29-Jan-17 09:36:34
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Re: My take on virgin media


[re: arronlowley] [link to this post]
 
Where is the number?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Sun 29-Jan-17 09:38:13
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Re: My take on virgin media


[re: arronlowley] [link to this post]
 
Min line speed (minimum line speed) is VERY DIFFERENT to your current problem.

With Virgin Media you have a fixed line speed based on the product sold.

NOTE: Not saying what Virgin is doing is right, but simply that there is a reason they can do it, there is no law saying they cannot

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User arronlowley
(learned) Sun 29-Jan-17 10:35:12
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Re: My take on virgin media


[re: arronlowley] [link to this post]
 
Virgin allow you to leave penalty free if there is a fault reference for area utilisation, I do not have one because they reckon it's not over the threshold, Speedtest at 10am shows 300, Speedtest at 8pm last night showed 130-160.

Have you heard of cisas? People on virgin use them to get out of contract, you show them evidence of your poor speed and it goes from there.

Also I use wireless but before anyone says anything, I'm using a nighthawk r7000 with a 1.3Gbps wireless pcie card.

Speed before December was 300/20 all day every day.
Standard User nemeth782
(committed) Sun 29-Jan-17 11:20:20
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Re: My take on virgin media


[re: arronlowley] [link to this post]
 
I'm going to have to be careful here not to breach any forum rules....

You are using wireless, even 3x3 802.11ac, while it might have 1.3Gbps on paper in perfect conditions, in reality is nothing like that.

http://www.smallnetbuilder.com/wireless/wireless-rev...

This is a review of the R7000, which you say you are using.

Average 5 GHz results are a different story, with the R7000 taking top places in both downlink and uplink charts with results of 248 Mbps and 232 Mbps, respectively.


Yes, it's fast, but on average it's slower than the 330Mbit your service is provisioned at. That's average, so I can easily see how it might be slower than that at times, 160Mbit does not seem out of the realms of possibility.

Next, minimum speeds. Virgin have capped your modem to 330mbit. If you have 12 channels, there is ~456Mbit available to it, if you have 16 channels, there is 608 available to it. The 330 is equivalent to your Sync speed on fibre. Other providers offer a guaranteed minimum sync speed. Virgin do too, they give you 330.

Real world throughput no provider offers assurance over. If you want that, you need a leased line, be prepared to spend £1500 a month or so for 300mbit.

You are, like me, paying ~£50 a month for 330/21. At that price it's not always perfect.

The SH3 does have latency issues due to the Intel chipset - this is an Intel bug that Intel are supposedly working on and is not limited to VM. Hopefully this will be resolved soon.

All in all it feels like you're just whining. If you want CCNA qualified network experts on the helpdesk, switch to AAISP. They are excellent, their support is... amazing. They are also expensive, and if you come up with how you want to take them to CISAS over every little issue they will probably sack you as a customer...
Standard User Icaras
(experienced) Sun 29-Jan-17 11:39:13
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Re: My take on virgin media


[re: nemeth782] [link to this post]
 
I disagree with this. To be fair most providers on the Openreach network don't suffer these massive slowdowns at peak time.
Standard User AndyHCZ
(committed) Sun 29-Jan-17 11:44:40
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Re: My take on virgin media


[re: Icaras] [link to this post]
 
Openreach network? You surely mean the BT Wholesale network?
Standard User 23Prince
(experienced) Sun 29-Jan-17 11:51:01
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Re: My take on virgin media


[re: arronlowley] [link to this post]
 
In reply to a post by arronlowley:
Virgin allow you to leave penalty free if there is a fault reference for area utilisation, I do not have one because they reckon it's not over the threshold, Speedtest at 10am shows 300, Speedtest at 8pm last night showed 130-160.

Have you heard of cisas? People on virgin use them to get out of contract, you show them evidence of your poor speed and it goes from there.

Also I use wireless but before anyone says anything, I'm using a nighthawk r7000 with a 1.3Gbps wireless pcie card.

Speed before December was 300/20 all day every day.


You are already leaving VM right? so who cares.
There is a price rise coming soon so double chance to leave it not already done so. again who cares.
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