User comments on ISPs
  >> Virgin Media (Cable)


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | [2] | 3 | 4 | (show all)   Print Thread
Standard User Ignitionnet
(knowledge is power) Fri 10-Feb-17 12:23:54
Print Post

Re: Virginmedia denying overutilisation- looking for advice


[re: nidstigator] [link to this post]
 
Those are fine, and do not indicate SNR issues either. I do however suspect you're on an area that's waiting for its upgrade to support extra channels.

Certainly looks like the node is running hot.
Standard User nidstigator
(newbie) Fri 10-Feb-17 14:11:16
Print Post

Re: Virginmedia denying overutilisation- looking for advice


[re: Ignitionnet] [link to this post]
 
Yes, however, they are saying the area is fine and does not suffer from any oversubscription or downstream congestion.

The 'network upgrade' by march excuse was merely mentioned to shut me up.
Standard User adslmax
(knowledge is power) Fri 10-Feb-17 15:45:14
Print Post

Re: Virginmedia denying overutilisation- looking for advice


[re: nidstigator] [link to this post]
 
I had congestion with virgin media in 2013 October till 2014 February, never bothered to get it fixed but then eventually left VM and they waivered the termination fees. I joined FTTC in February 2014 and much even better than VM.


Register (or login) on our website and you will not see this ad.

Standard User roughbeast
(member) Fri 10-Feb-17 18:53:23
Print Post

Re: Virginmedia denying overutilisation- looking for advice


[re: nidstigator] [link to this post]
 
I suggest you post your problem here giving as many details as you can. This is the official help forum populated bt VM reps who can help diagnose your problem and generate tickets.

http://community.virginmedia.com/t5/Broadband/ct-p/B...

You might join forces with this guy.

http://community.virginmedia.com/t5/Speed/virgin-med...

Virgin Media: 300Mb/20Mb , land line, mobiles x4, TV - VIP HD box + TIVO 1Tb box. Superhub3 in modem-only mode. Using RT-N66U router.

Edited by roughbeast (Fri 10-Feb-17 19:32:18)

Standard User arronlowley
(regular) Fri 10-Feb-17 19:24:28
Print Post

Re: Virginmedia denying overutilisation- looking for advice


[re: Ignitionnet] [link to this post]
 
i just left vm for this reason, when i call them they tell me nothing is wrong, forum team tell me that at peak time area usage is at 80% but its not enough to be congestion...

i drop from 300 to less than 100 most nights.

i cancelled my new contract, connected now with sky who are much more stable.
Standard User 23Prince
(experienced) Fri 10-Feb-17 19:32:19
Print Post

Re: Virginmedia denying overutilisation- looking for advice


[re: arronlowley] [link to this post]
 
In reply to a post by arronlowley:
i just left vm for this reason, when i call them they tell me nothing is wrong, forum team tell me that at peak time area usage is at 80% but its not enough to be congestion...

i drop from 300 to less than 100 most nights.

i cancelled my new contract, connected now with sky who are much more stable.


Cable to FTTC always gives that result.
Standard User nidstigator
(newbie) Fri 10-Feb-17 23:25:26
Print Post

Re: Virginmedia denying overutilisation- looking for advice


[re: roughbeast] [link to this post]
 
I have tried posting here:

http://community.virginmedia.com/t5/Speed/Extremely-...

The forum moderators currently get back to people within 2-3 weeks of posting. Any replies from me would kick me back to the end of queue again.
Standard User ukhardy07
(knowledge is power) Sat 11-Feb-17 01:07:37
Print Post

Re: Virginmedia denying overutilisation- looking for advice


[re: arronlowley] [link to this post]
 
An area is only considered "high utilization which is service affecting" when peak usage is 95% or above. At least that is what I was told.

My area was 96% and I would get 0.5Mbps single thread and 2Mbps - 10Mbps on a multi threaded Speedtest.

BT infinity and TalkTalk for me have always been full speeds 24/7. Congestion is very rare on the providers outside of Virginmedia.

Edited by ukhardy07 (Sat 11-Feb-17 01:08:05)

Standard User 23Prince
(experienced) Sat 11-Feb-17 09:40:58
Print Post

Re: Virginmedia denying overutilisation- looking for advice


[re: nidstigator] [link to this post]
 
Yay for vivid 200!

http://www.thinkbroadband.com/speedtest/results.html...

Got the big red warning box as well.

Even on S.net using VM's own servers 100 is a dream for a few seconds before it falls over again.

Still it is nearly 10am on a Saturday, How dare the customer expect to get anywhere near the speed - ever.

Sister is really considering just sticking with the FTTC she is in her 30 days notice on - so far she's got nothing above about 80 from what I can see anyway.

Edited by 23Prince (Sat 11-Feb-17 09:47:27)

Standard User Chrysalis
(legend) Sat 11-Feb-17 10:11:42
Print Post

Re: Virginmedia denying overutilisation- looking for advice


[re: 23Prince] [link to this post]
 
The ASA has been pointed to this thread (and others), sadly tho I think my claim will be rejected as the current guidelines VM only need 10% to hit the speeds nationwide which they achieving. However it is a numbers game, if the ASA got swamped then it might trigger some kind of review on what is acceptable.

Sky Fibre Pro BQM - IPv4 BQM - IPv6
Pages in this thread: 1 | [2] | 3 | 4 | (show all)   Print Thread

Jump to