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Standard User jchamier
(eat-sleep-adslguide) Wed 26-Apr-17 22:39:20
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Re: Virgin Media - Appalling Service


[re: BuckleZ] [link to this post]
 
In reply to a post by BuckleZ:
cause all i read on here is negative stuff about Virgin, hardly anything positive.


Everyone misses that virgin performance is different street to street in many areas.

NI however by virtue of smaller population may not have the same issues.

plusnet unlimited fibre 80/20 since 2 Jun 14 - Sync as of 9th Apr 17: 56,605/9,592 kbps with G.INP
18 years of UK broadband since 1999 ntl:cable modem trial - Asus RT-AC68U and HG612 - BQM
Standard User Daemon66
(member) Thu 27-Apr-17 09:33:17
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Re: Virgin Media - Appalling Service


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
"This isn't really what the forums for" [sic]

What are these forums for?

"User comments on the Cable products of Virgin Media"

I don't see any caveat on that restricting it to negative comments or problems like mlmclaren seems to think.

A number of regular complainers on here and on VM's own community forums seem to think that a few posters represent the majority of VM's customers when the truth is that the overwhelming majority of VM's customers are perfectly happy with their connections.
Standard User ukhardy07
(knowledge is power) Thu 27-Apr-17 10:10:23
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Re: Virgin Media - Appalling Service


[re: Daemon66] [link to this post]
 
I do question how many get full speed on a single thread at peak times.

I have used VM in Yorkshire, Surrey and 2 addresses in London, at all 4 properties single threaded was always more than 50% less than multi threaded at peak hours.

I doubt most people run a speedtest, and in many instances if a website loads, instagram loads and netflix plays (even below 1080P) people will not complain.

Edited by ukhardy07 (Thu 27-Apr-17 10:11:09)


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Administrator MrSaffron
(staff) Thu 27-Apr-17 11:35:51
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Re: Virgin Media - Appalling Service


[re: jchamier] [link to this post]
 
http://blog.thinkbroadband.com/2017/02/speed-test-qu...

Scroll down to the quality metric image for cable for an idea of how things vary, and then look at FTTC results.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User fishpan
(learned) Thu 27-Apr-17 11:41:33
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Re: Virgin Media - Appalling Service


[re: MrSaffron] [link to this post]
 
That image does speak volumes.

plusnet Unlimited Fibre Extra 80/20 - sync 72200/19999 around 450m
MyDSLWebStats: fishpan
ISP Hx: Freeserve 48k > Wanadoo 56k > Tiscali 8mbps > TalkTalk 40/10 > Plusnet 80/20 > VM 200/20 > Plusnet 80/20
Standard User broadband66
(fountain of knowledge) Thu 27-Apr-17 12:44:32
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Re: Virgin Media - Appalling Service


[re: ukhardy07] [link to this post]
 
What uses a single thread when using the WWW?

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Administrator MrSaffron
(staff) Thu 27-Apr-17 14:21:02
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Re: Virgin Media - Appalling Service


[re: broadband66] [link to this post]
 
Video stream to a page

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Daemon66
(member) Thu 27-Apr-17 16:31:13
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Re: Virgin Media - Appalling Service


[re: MrSaffron] [link to this post]
 
Though of course a single UHD stream isn't going to get anywhere close to the maximum speed of a 100Mbps connection. Even if I get only 10% speed single-threaded I can still watch UHD from Netflix/Amazon/YouTube.
Even though Netflix et all suggest you need a 25Mbps connection for UHD this is actually the reason. A 25Mbps connection has a good chance of providing a good enough single thread speed for UHD. I've not yet seen a stream exceed 10Mbps (when I've bothered checking).
Standard User Daemon66
(member) Thu 27-Apr-17 16:48:19
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Re: Virgin Media - Appalling Service


[re: MrSaffron] [link to this post]
 
Would be nice if the quality metric took speed into account since a poor quality cable service could actually provide a much better/faster connection than the best that FTTC can offer.
(Maybe it actually does, but it doesn't look like it to me.)
Administrator MrSaffron
(staff) Thu 27-Apr-17 17:43:50
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Re: Virgin Media - Appalling Service


[re: Daemon66] [link to this post]
 
While all true there are enough people posting about streaming issues with Virgin Media to indicate that some areas have serious issues as reflected in our test results.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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