He's been suffering with really slow speeds, I've been through TBB news and saw some news articles about the issues and also a BBC Watchdog piece about it.
I set up a BQM on his line and this is the result today:
Here's a Speedtest we took on a laptop connected over a wired connection.
He's on the Vivid 200 package, latest SH, and Virgin are sending an engineer out soon.
EE 4G >> Plus Net >> Uno Fibre + (80/20) (63904 kbps / 17043 kbps)