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Standard User nemeth782
(committed) Fri 04-Aug-17 13:41:54
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Vivid 350 quietly released


[link to this post]
 
I know this will get the usual cries of "why release faster services when people have issues with the old ones", but I thought someone might like to know.

Vivid 350 is now about, some people have been upgraded, I hadn't, but 1 phone call later I have, for no additional cost.

The max traffic rate is a little over 400mbit:

http://imgur.com/a/u3IeB

I get 388mbit on speedtest.net and multisource downloads.

http://beta.speedtest.net/result/6512108867

I'm paying £42 a month, broadband only, no phone line, which is the same as I was paying for 300.
Standard User Chrysalis
(legend) Fri 04-Aug-17 15:38:30
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Re: Vivid 350 quietly released


[re: nemeth782] [link to this post]
 
well you said it yourself, no need for me to say it, VM does want to dig their own grave with QOS issues.

Sky Fibre Pro BQM - IPv4 BQM - IPv6
Standard User jchamier
(eat-sleep-adslguide) Fri 04-Aug-17 19:54:13
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Re: Vivid 350 quietly released


[re: nemeth782] [link to this post]
 
In reply to a post by nemeth782:
I know this will get the usual cries of "why release faster services when people have issues with the old ones", but I thought someone might like to know.

Larger numbers sell to customers. Some people use STEAM and download 80gb games (!).

Quality has gone out of the window. Lots of low level issues on the network, doesn't matter to the bulk downloaders or those streaming video.

plusnet unlimited fibre 80/20 - 2 Jun 14 - Sync at 28/Jul/17: 64,899/9,065 - G.INP & 3.3 dB SNRm
18 years of UK broadband since 1999 ntl:cable modem trial - Asus RT-AC68U and HG612 - BQM


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Standard User Ignitionnet
(knowledge is power) Fri 04-Aug-17 21:33:55
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Re: Vivid 350 quietly released


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
Larger numbers sell to customers. Some people use STEAM and download 80gb games (!).

Quality has gone out of the window. Lots of low level issues on the network, doesn't matter to the bulk downloaders or those streaming video.


Quality is better than it has been since at least 2014 but, facts.

If these 'low level issues' don't impact bulk downloading or streaming video, and there are virtually no upstream issues, what are the problems?
Standard User jchamier
(eat-sleep-adslguide) Fri 04-Aug-17 21:51:17
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Re: Vivid 350 quietly released


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
If these 'low level issues' don't impact bulk downloading or streaming video, and there are virtually no upstream issues, what are the problems?

Depends what your needs are, I agree. If your needs for internet access are to download large data blocks (e.g. steam games) or have 4 kids + parents independently stream video from Netflix/Amazon/Sky, then yes, the VM network is great.

However for home working using low latency connections to shell sessions in the USA, I want a consistent low latency network, as the distance hurts, and the VPN overhead hurt. So I left VM. Others may use obscure protocols for bespoke applications they are developing that are essentially swamped by heavy downloaders in their segment.

I prefer low jitter, and consistency, which is why I was a BEThere customer, whom sold their network like this (why AAISP used their wholesale). I'm with Plusnet at the moment as their network is "good enough" for me, and in my private life I stream video, making AAISP unaffordable smile

plusnet unlimited fibre 80/20 - 2 Jun 14 - Sync at 28/Jul/17: 64,899/9,065 - G.INP & 3.3 dB SNRm
18 years of UK broadband since 1999 ntl:cable modem trial - Asus RT-AC68U and HG612 - BQM
Standard User Ignitionnet
(knowledge is power) Fri 04-Aug-17 22:14:31
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Re: Vivid 350 quietly released


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
Depends what your needs are, I agree. If your needs for internet access are to download large data blocks (e.g. steam games) or have 4 kids + parents independently stream video from Netflix/Amazon/Sky, then yes, the VM network is great.

However for home working using low latency connections to shell sessions in the USA, I want a consistent low latency network, as the distance hurts, and the VPN overhead hurt. So I left VM. Others may use obscure protocols for bespoke applications they are developing that are essentially swamped by heavy downloaders in their segment.

I prefer low jitter, and consistency, which is why I was a BEThere customer, whom sold their network like this (why AAISP used their wholesale). I'm with Plusnet at the moment as their network is "good enough" for me, and in my private life I stream video, making AAISP unaffordable smile


Afraid higher jitter than xDSL comes with cable as a whole. Nothing really to do with VM specifically. Upstream congestion is harmful to jitter and latency and is virtually non-existent on VM.

I'm looking forward to seeing how it goes for my working from home. As far as I'm aware I don't use any obscure protocols that are more vulnerable to issues than a single-threaded video stream and the hub is 180 ms away. I am, however, using SD-WAN and have path conditioning and WAN optimisation

EDIT: Quite amused you talking about the consistency of the Be network. It had frequent capacity issues and required extensive investment from Telefonica when it was acquired and used for O2. It wasn't even close to viable and was built in a dubious manner with some congestion issues pretty deep in.

Edited by Ignitionnet (Fri 04-Aug-17 22:17:45)

Standard User nemeth782
(committed) Sat 05-Aug-17 08:46:07
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Re: Vivid 350 quietly released


[re: jchamier] [link to this post]
 
I do download a lot from steam - my total library is about 9TB, just keeping everything updates is multiple GB a day.

I do use SSH, SCP, VNC, RDP, etc quite a bit as I also do quite a bit of support work from home, I've never had an issue.

Single threaded downloads are obviously not as fast, on the tbb tester I get about 90mbit single threaded, but this is more than I could get out of any other ISP single threaded as my connection on frrc would only be about 60mbit.

I watch quite a bit of 4k Netflix and Amazon video without issue.
Standard User jchamier
(eat-sleep-adslguide) Sat 05-Aug-17 09:42:20
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Re: Vivid 350 quietly released


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
Afraid higher jitter than xDSL comes with cable as a whole. Nothing really to do with VM specifically. Upstream congestion is harmful to jitter and latency and is virtually non-existent on VM.


Agreed, its part of the choice a customer has to make between a DOCSIS product or an xDSL product. Neither is "wrong". One of the things that surprised me is VM (now) have no download limits or throttling - but they seem to throttle uploads still? Not brilliant if you're using a cloud backup service, and the first time upload on a VM 10mbps upload takes longer than an xDSL first time upload at 8mbps.

I'm looking forward to seeing how it goes for my working from home. As far as I'm aware I don't use any obscure protocols that are more vulnerable to issues than a single-threaded video stream and the hub is 180 ms away. I am, however, using SD-WAN and have path conditioning and WAN optimisation


I suspect you're way out of most people on this forum even mentioning SDWAN. I'm aware of what it means, but haven't worked in that space (I have colleagues that do). You should be fine smile My issue were very much related to the crazy VPN my (then) employer was using which connected in the UK, and then the electronic distance I had to travel inside the employer network.

EDIT: Quite amused you talking about the consistency of the Be network. It had frequent capacity issues and required extensive investment from Telefonica when it was acquired and used for O2. It wasn't even close to viable and was built in a dubious manner with some congestion issues pretty deep in.

It was pretty good until O2 decided to give people broadband with cashback that paid them in a 12 month period. Not just free, but income earning. That never made sense to me.

I quote AAISP whom said they were offered performance targets for various items on the 'tails' they were renting, which was a 'refreshing change' since nobody else was offering performance targets. Maybe this led to their downfall. (Although I gather TalkTalk Business are interesting in this regard, better than BTwholesale).

plusnet unlimited fibre 80/20 - 2 Jun 14 - Sync at 28/Jul/17: 64,899/9,065 - G.INP & 3.3 dB SNRm
18 years of UK broadband since 1999 ntl:cable modem trial - Asus RT-AC68U and HG612 - BQM

Edited by jchamier (Sat 05-Aug-17 09:42:32)

Standard User jchamier
(eat-sleep-adslguide) Sat 05-Aug-17 09:45:45
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Re: Vivid 350 quietly released


[re: nemeth782] [link to this post]
 
In reply to a post by nemeth782:
I do download a lot from steam - my total library is about 9TB, just keeping everything updates is multiple GB a day.

Then you have a requirement for a VERY fast connection. Not everyone has this requirement.

I do use SSH, SCP, VNC, RDP, etc quite a bit as I also do quite a bit of support work from home, I've never had an issue.

Do you do that within a VPN to the UK and then connect to a far away country? If you connect directly to the server from you VM connection and the servers are in the UK, you won't see the effect. Also it will be regional, down to what other people in your segment are doing.

Single threaded downloads are obviously not as fast, on the tbb tester I get about 90mbit single threaded, but this is more than I could get out of any other ISP single threaded as my connection on frrc would only be about 60mbit.

It depends if download speed is remotely important to you.

I watch quite a bit of 4k Netflix and Amazon video without issue.

Likewise, but that only needs a constant 25mbps or higher.

The discussion isn't that either VM or xDSL Is "right" or "wrong" - the discussion is about the different technical parameters of the connections. Many people have the choice of both, and buying based just on download speed is only one parameter. VM also don't offer static IP, or custom reverse DNS.

plusnet unlimited fibre 80/20 - 2 Jun 14 - Sync at 28/Jul/17: 64,899/9,065 - G.INP & 3.3 dB SNRm
18 years of UK broadband since 1999 ntl:cable modem trial - Asus RT-AC68U and HG612 - BQM
Standard User Chrysalis
(legend) Sat 05-Aug-17 12:44:26
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Re: Vivid 350 quietly released


[re: jchamier] [link to this post]
 
A few have posted on VM forums saying the gamer package is no longer available to new customers.

Sky Fibre Pro BQM - IPv4 BQM - IPv6
Administrator MrSaffron
(staff) Sat 05-Aug-17 13:47:34
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Re: Vivid 350 quietly released


[re: Chrysalis] [link to this post]
 
Correct, I need to remove it from our listings...always thought it an odd package as it did nothing to help real gaming, the lack of upload management made twitch streaming a bit less of a pain but those people are also highly latency sensitive

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 23Prince
(fountain of knowledge) Sat 05-Aug-17 21:57:56
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Re: Vivid 350 quietly released


[re: nemeth782] [link to this post]
 
Some of us has 300 and then they took it away from the area, so nice to see some people getting 350!
Standard User adslmax
(knowledge is power) Sat 05-Aug-17 23:22:27
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
Openreach might do secret 400/50 from 330/50 try to beat off VM
Standard User Ignitionnet
(knowledge is power) Sun 06-Aug-17 00:32:26
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Re: Vivid 350 quietly released


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
Openreach might do secret 400/50 from 330/50 try to beat off VM


Openreach can't do secret anything to market, they don't sell to end users and have to consult with service providers. 400/50 would reduce G.fast reach, with the advertising changes it will struggle anyway, and would be pointless as VM can fairly rapidly release faster anyway.
Standard User 23Prince
(fountain of knowledge) Sun 06-Aug-17 11:49:28
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Re: Vivid 350 quietly released


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
Openreach might do secret 400/50 from 330/50 try to beat off VM


The sad thing is that I am currently signing people up for 1Gbps symmetrical wifi where my parents live, which is where I will be living from the end of the year.

My dad is having the ISP's base transmitter at the bottom of his garden, and therefore gets a monthly income and a free connection. But as he does not use the internet much he's asked if I can have the free connection instead.

Currently they are at 500/500 but that can be turned up on demand.

Until then I will stick with what I have. I've seen this Wireless ISP in action in another village nearby and I got to say - it leaves BT looking rather [censored].

Edited by 23Prince (Sun 06-Aug-17 11:50:41)

Standard User 23Prince
(fountain of knowledge) Sun 06-Aug-17 11:50:20
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Re: Vivid 350 quietly released


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by adslmax:
Openreach might do secret 400/50 from 330/50 try to beat off VM


Openreach can't do secret anything to market, they don't sell to end users and have to consult with service providers. 400/50 would reduce G.fast reach, with the advertising changes it will struggle anyway, and would be pointless as VM can fairly rapidly release faster anyway.


I know a few people around here who wish VM would sort this area out so they can have their 300 back! It just disappeared last year and even now it's greyed out with a "Sorry 200 is the best we can do for this area" message
Standard User Ignitionnet
(knowledge is power) Sun 06-Aug-17 17:08:41
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
Never heard of a WISP even close to 500Mb let alone 1Gb. Who is this?
Standard User 23Prince
(fountain of knowledge) Sun 06-Aug-17 17:57:00
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Re: Vivid 350 quietly released


[re: Ignitionnet] [link to this post]
 
http://ruralbb.com/

RuralBB is the company, they have a setup in Stone in South Glos running at those speeds.

However their website now only shows 100/100. I do have e-mails from him saying they were doing 20/50/100 and could do 500 and even 1Gbps on demand.

Sorry for the delay I had to dig it up - but this is the original

http://www.ispreview.co.uk/index.php/2017/02/100mbps...

Edit - at the bottom of the webpage it does say "*Prices for the 500Mb service on request."

Edited by 23Prince (Sun 06-Aug-17 17:58:01)

Administrator MrSaffron
(staff) Sun 06-Aug-17 17:59:46
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
Ask them the same question of speed but specify at the IP layer rather than wireless transport layer

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 23Prince
(fountain of knowledge) Sun 06-Aug-17 18:10:26
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Re: Vivid 350 quietly released


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Ask them the same question of speed but specify at the IP layer rather than wireless transport layer


Will do..

Bear in mind I've seen the system at full speed in Stone and it was hitting 500Mbps then. it's also been fully stress tested by the person who hosts the transmitter.

Edited by 23Prince (Sun 06-Aug-17 18:10:49)

Standard User adslmax
(knowledge is power) Tue 08-Aug-17 13:07:45
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
http://ruralbb.com/

RuralBB is the company, they have a setup in Stone in South Glos running at those speeds.

However their website now only shows 100/100. I do have e-mails from him saying they were doing 20/50/100 and could do 500 and even 1Gbps on demand.


Edit - at the bottom of the webpage it does say "*Prices for the 500Mb service on request."


Blimey I never heard of this company can do 100/500 or even 1Gbps but it was very naughty of them metion there is no up to speed are misleading.

Edited by adslmax (Tue 08-Aug-17 13:08:28)

Administrator MrSaffron
(staff) Tue 08-Aug-17 15:32:17
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Re: Vivid 350 quietly released


[re: adslmax] [link to this post]
 
"Because we use radio waves there is no degradation of broadband speed with distance"

If that were the case we would only need one TV or mobile mast to cover the UK, so any other claims are best interpreted with the reality of what people actually know about wireless.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Ignitionnet
(knowledge is power) Wed 09-Aug-17 00:49:20
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
http://ruralbb.com/

RuralBB is the company, they have a setup in Stone in South Glos running at those speeds.

However their website now only shows 100/100. I do have e-mails from him saying they were doing 20/50/100 and could do 500 and even 1Gbps on demand.

Sorry for the delay I had to dig it up - but this is the original

http://www.ispreview.co.uk/index.php/2017/02/100mbps...

Edit - at the bottom of the webpage it does say "*Prices for the 500Mb service on request."


Gotcha.

The 500Mb would be a dedicated transceiver and a point to point wireless connection over probably V-Band or E-Band. That I would imagine would be why the price is on request, it's the wireless equivalent of FTTPoD smile
Standard User Daemon66
(member) Wed 09-Aug-17 09:48:31
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Re: Vivid 350 quietly released


[re: MrSaffron] [link to this post]
 
Perhaps they need to talk to the Voyager team to understand how data rate can be limited by distance.

However, in the practical world of terrestrial broadband a point-to-point wireless connection will not have to worry about any degradation over vDSL like distances, so long as there are no trees, buses, lorries, or buildings in the fresnel zone between the two points anyway.
Standard User mpellatt
(member) Wed 09-Aug-17 12:14:31
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Re: Vivid 350 quietly released


[re: MrSaffron] [link to this post]
 
You could say they're right. True, speed will have a dependency on SNR, just like xDSL, but with a PtP link on a narrow beam you can always wind the power up (within license limits) or jack up the antenna gain. We Need A Bigger DIsh.....

But when the link's no longer line-of-sight, the speed's dropped to zero. You'd need a very, very tall mast to cover the whole UK. I think it's called a satellite smile And you'd need lots of channels, but that's a function of the number of users, not the distance between base and user.
Standard User jchamier
(eat-sleep-adslguide) Wed 09-Aug-17 17:06:50
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Re: Vivid 350 quietly released


[re: mpellatt] [link to this post]
 
In reply to a post by mpellatt:
We Need A Bigger DIsh.....

Quite large.... http://www.vla.nrao.edu/

smile

plusnet unlimited fibre 80/20 - 2 Jun 14 - Sync at 28/Jul/17: 64,899/9,065 - G.INP & 3.3 dB SNRm
18 years of UK broadband since 1999 ntl:cable modem trial - Asus RT-AC68U and HG612 - BQM
Standard User 23Prince
(fountain of knowledge) Wed 09-Aug-17 17:46:40
Print Post

Re: Vivid 350 quietly released


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by 23Prince:
http://ruralbb.com/

RuralBB is the company, they have a setup in Stone in South Glos running at those speeds.

However their website now only shows 100/100. I do have e-mails from him saying they were doing 20/50/100 and could do 500 and even 1Gbps on demand.

Sorry for the delay I had to dig it up - but this is the original

http://www.ispreview.co.uk/index.php/2017/02/100mbps...

Edit - at the bottom of the webpage it does say "*Prices for the 500Mb service on request."


Gotcha.

The 500Mb would be a dedicated transceiver and a point to point wireless connection over probably V-Band or E-Band. That I would imagine would be why the price is on request, it's the wireless equivalent of FTTPoD smile


Fair enough but the impression the guy gave me was that he could turn up to 500 or even 1Gbps on demand for the right cost.
Administrator MrSaffron
(staff) Wed 09-Aug-17 17:58:18
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
Some people are just natural sales people

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 23Prince
(fountain of knowledge) Wed 09-Aug-17 18:49:00
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Re: Vivid 350 quietly released


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Some people are just natural sales people


True, but again bear in mind I've seen this at 500mbps and 1Gbps so I know it works. I also know the setup as it's going into my folks back yard!
Administrator MrSaffron
(staff) Wed 09-Aug-17 19:15:29
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
So is this a point to point or point to multipoint configuration?

I've seen 5G at multiple Gigabit too.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User acpsd775
(experienced) Wed 09-Aug-17 20:57:59
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Re: Vivid 350 quietly released


[re: nemeth782] [link to this post]
 
In reply to a post by nemeth782:
I know this will get the usual cries of "why release faster services when people have issues with the old ones", but I thought someone might like to know.

Vivid 350 is now about, some people have been upgraded, I hadn't, but 1 phone call later I have, for no additional cost.

The max traffic rate is a little over 400mbit:

http://imgur.com/a/u3IeB

I get 388mbit on speedtest.net and multisource downloads.

http://beta.speedtest.net/result/6512108867

I'm paying £42 a month, broadband only, no phone line, which is the same as I was paying for 300.


tried to upgrade today phoned up but computer says no frown i guess i can wait vivid 300 always maxs out anyway guess its just been greedy wanting more isnt it lol

<a href="http://www.thinkbroadband.com/speedtest/results.html?id=1401016123497593455"><img alt="My Broadband Speed Test" src="http://www.thinkbroadband.com/speedtest/button/1401016123497593455-mini.png" /></a>
Standard User 23Prince
(fountain of knowledge) Thu 10-Aug-17 19:20:58
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Re: Vivid 350 quietly released


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
So is this a point to point or point to multipoint configuration?

I've seen 5G at multiple Gigabit too.


This was point to point I think? It was a residential setup with a few dozen people in service.
Administrator MrSaffron
(staff) Thu 10-Aug-17 21:26:26
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
Point to point wireless/microwave at these speeds is no surprise, but fixed wireless is usually point to multipoint and the wider beam area is the big issue

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 23Prince
(fountain of knowledge) Sat 12-Aug-17 13:08:08
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Re: Vivid 350 quietly released


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Point to point wireless/microwave at these speeds is no surprise, but fixed wireless is usually point to multipoint and the wider beam area is the big issue


I'm going there tomorrow I'll do some speedtests and PM you when they are done.

There are 81 people connected in this village (the threshold is 75 to install) so It's going to be as real world as you can . And on a Sunday
Administrator MrSaffron
(staff) Sat 12-Aug-17 15:59:17
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
81 people connected means its point to multipoint if they all connect to a single sector on a mast, or they've deployed 81 x point to point links

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 23Prince
(fountain of knowledge) Sat 12-Aug-17 17:18:35
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Re: Vivid 350 quietly released


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
81 people connected means its point to multipoint if they all connect to a single sector on a mast, or they've deployed 81 x point to point links


Yes that;s right

Ill do a test anyway
Administrator MrSaffron
(staff) Sat 12-Aug-17 22:15:25
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
Two options and you said 'yes thats correct' so which option was correct?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User planetf1
(experienced) Mon 14-Aug-17 07:58:35
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Re: Vivid 350 quietly released


[re: MrSaffron] [link to this post]
 
I went with 200 gamer to get the higher (20 Mbps) upload and remove throttling (online backups etc). It seems this package currently is still 20, so no benefit for me right now.

Is it approx £10 a month more than Vivid 200? I know gamer was +£5 ...
Standard User 23Prince
(fountain of knowledge) Mon 14-Aug-17 20:38:20
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Re: Vivid 350 quietly released


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Two options and you said 'yes thats correct' so which option was correct?


The one I quoted you in? The one where 84 people are all connected to 1 mast etc?
Administrator MrSaffron
(staff) Tue 15-Aug-17 09:55:32
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
500 Mbps x 81 people impressive point to multipoint fixed wireless in that case and could probably make a fortune scaling that up to sell abroad, particularly when most only sell 30 Mbps

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 23Prince
(fountain of knowledge) Tue 15-Aug-17 16:53:22
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Re: Vivid 350 quietly released


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
500 Mbps x 81 people impressive point to multipoint fixed wireless in that case and could probably make a fortune scaling that up to sell abroad, particularly when most only sell 30 Mbps


Not all are on that - Most are on 50-100. In fact they only sell 100/100 right now but I know at one point everyone had it. I was lead to believe there are 2 dark 10Gbps lines to a local council office and he is allowed to tap into any the council own but are not using for his backhaul.

Or so the e-mails he sent said.
Standard User broadband66
(fountain of knowledge) Mon 21-Aug-17 12:09:59
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Re: Vivid 350 quietly released


[re: jchamier] [link to this post]
 
I used O2 for about 3 years and only had 2 issues. Upload was consistent at about 15mbps and upload at 1.1mbps. Was still the same when the stupid cashback offers were introduced.

With UW (talktalk)now and up is 13 mbps and down 0.6mbps so not quite so good. More than good enough to stream an HD film and the children to do their thing.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User Khan
(committed) Mon 21-Aug-17 12:16:33
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Re: Vivid 350 quietly released


[re: nemeth782] [link to this post]
 
I just checked my postcode, which says I can get "up to 350" and so rang CS, they told me VIVID 350 is only for business customers. Ah well.
Standard User 23Prince
(fountain of knowledge) Mon 21-Aug-17 13:52:59
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Re: Vivid 350 quietly released


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
I used O2 for about 3 years and only had 2 issues. Upload was consistent at about 15mbps and upload at 1.1mbps. Was still the same when the stupid cashback offers were introduced.

With UW (talktalk)now and up is 13 mbps and down 0.6mbps so not quite so good. More than good enough to stream an HD film and the children to do their thing.


Did you get your figures back to front there?
Standard User adslmax
(knowledge is power) Mon 21-Aug-17 16:35:23
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Re: Vivid 350 quietly released


[re: Khan] [link to this post]
 
In reply to a post by Khan:
I just checked my postcode, which says I can get "up to 350" and so rang CS, they told me VIVID 350 is only for business customers. Ah well.


No, that is untrue. They can sold it to residential as well.
Standard User DougM
(member) Mon 21-Aug-17 18:11:22
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Re: Vivid 350 quietly released


[re: Khan] [link to this post]
 
It seems Virgin is upgrading VIVID 300 customers to 350Mbps downstream, but still marketing it as 300Mbps. Probably best to order VIVID 300 then call support to request an early regrade.

Virgin Media Business VOOM is marketed as 350Mbps downstream, so not surprised that call centre sales staff get confused when someone requests a 350Mbps service.

-==-
DougM
Standard User Khan
(committed) Mon 21-Aug-17 19:46:45
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Re: Vivid 350 quietly released


[re: DougM] [link to this post]
 
There's a slight problem in that I'm already on VIVID 300, so I was trying to see if I could get upgraded but I was turned down by 3 customer support reps. No luck. lol

Edited by Khan (Mon 21-Aug-17 19:47:33)

Standard User broadband66
(fountain of knowledge) Tue 22-Aug-17 09:42:26
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Re: Vivid 350 quietly released


[re: 23Prince] [link to this post]
 
Yes.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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