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Standard User 23Prince
(fountain of knowledge) Tue 07-Nov-17 21:40:49
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STOP LYING VIRGIN!!


[link to this post]
 
Im getting sick of the mail virgin are sending through my door telling me I can have up to 300mbps! If I can then why does their checker say NO!?

OFCOM need telling!
Standard User Daemon66
(member) Wed 08-Nov-17 12:09:18
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
Are you saying that you can't get ANY speed below 300Mbps? And you are unhappy about it?
Standard User robertcrowther
(member) Wed 08-Nov-17 12:21:49
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
When you say that VM are lying to you, is that because the mailing is addressed to you or is just a case of getting a general flyer put through the door?

If you are getting a letter addressed to you from VM then you can say they are lying to you if you can't get that speed.

On the other hand, if it's just a general flyer that is being put through the door then your grievance is with the people who have put the flyer through your door and not VM directly.


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Standard User R0NSKI
(fountain of knowledge) Wed 08-Nov-17 15:49:40
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Re: STOP LYING VIRGIN!!


[re: Daemon66] [link to this post]
 
No, he's saying he's getting marketing leaflets implying he can get speeds up to 300 Mbps, but the checker does not show the 300 Mbps option.

Standard User Ignitionnet
(knowledge is power) Wed 08-Nov-17 16:18:48
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
You okay hun?
Standard User Daemon66
(member) Thu 09-Nov-17 10:18:56
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Re: STOP LYING VIRGIN!!


[re: R0NSKI] [link to this post]
 
Exactly, the leaflet says he can get UP TO 300Mbps so it is only lying if he can't actually get any speed lower than 300Mbps.
Standard User Ignitionnet
(knowledge is power) Thu 09-Nov-17 11:19:13
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Re: STOP LYING VIRGIN!!


[re: Daemon66] [link to this post]
 
VM probably just need to sort their database and it's an oversight. OP would be better off reaching out to VM via their community site or the phone than going to Ofcom.

Certainly here they only send me spam offering 200.
Standard User R0NSKI
(fountain of knowledge) Thu 09-Nov-17 13:24:27
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Re: STOP LYING VIRGIN!!


[re: Daemon66] [link to this post]
 
I think you're logic is a bit off there, if the fastest product he can buy is 200 Mbps then he can only get upto 200 Mbps products and can't get the 300 which the leaflet implies he can.

Remember VM works by package speed, its the congestion which results in lower speeds than your synced at.When viewed this way, the leaflet is wrong.

Standard User Daemon66
(member) Thu 09-Nov-17 20:24:25
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Re: STOP LYING VIRGIN!!


[re: R0NSKI] [link to this post]
 
I think you may have had an accidental sense of humor bypass sometime in the past. I was being sarcastic about the way the OP phrased it.
Standard User R0NSKI
(fountain of knowledge) Thu 09-Nov-17 20:30:06
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Re: STOP LYING VIRGIN!!


[re: Daemon66] [link to this post]
 
Perhaps you need to be a bit more creative with your replies wink

PS. Your reply to me made me laugh smile

Standard User broadband66
(fountain of knowledge) Fri 10-Nov-17 15:01:34
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Re: STOP LYING VIRGIN!!


[re: Ignitionnet] [link to this post]
 
"OP would be better off reaching out to VM "

Or just calming down and putting the bumf in the bin. Speed isn't everything!

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User 23Prince
(fountain of knowledge) Sat 11-Nov-17 08:38:41
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Re: STOP LYING VIRGIN!!


[re: robertcrowther] [link to this post]
 
In reply to a post by robertcrowther:
When you say that VM are lying to you, is that because the mailing is addressed to you or is just a case of getting a general flyer put through the door?

If you are getting a letter addressed to you from VM then you can say they are lying to you if you can't get that speed.

On the other hand, if it's just a general flyer that is being put through the door then your grievance is with the people who have put the flyer through your door and not VM directly.


Yes the letter is addressed to me offering me a £454 discount over 18 months and quotes a package for 300mbps - not up to it actually says 300mbps as part of the amazing package. It's for 300mbps "Vivid" a V6 box and a load of channels I get free but hardly watch anyway.

Daemon, round here 3mbps is amazing if you can get it on VM's network. trust me i've tried.

No one ever could tell me why our area was downgraded. Does annoy me when there is talk of more speeds etc that's all.

I guess I do need to shut up and like broadband666 says it's not all about speed, There is decent FTTC around here so that's where my time attention and cash should be going to.

The end..

And I am fine thanks Igni smile

Edited by 23Prince (Sat 11-Nov-17 08:42:24)

Standard User bellamob
(newbie) Sat 11-Nov-17 10:38:22
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
Are these better for you?

https://files.fm/f/j2qbbx7z
Standard User 23Prince
(fountain of knowledge) Sat 11-Nov-17 11:20:38
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Re: STOP LYING VIRGIN!!


[re: bellamob] [link to this post]
 
In reply to a post by bellamob:
Are these better for you?

https://files.fm/f/j2qbbx7z


They are lovely, thanks for that smile
Standard User Ignitionnet
(knowledge is power) Sat 11-Nov-17 11:25:26
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Re: STOP LYING VIRGIN!!


[re: bellamob] [link to this post]
 
In reply to a post by bellamob:
Are these better for you?

https://files.fm/f/j2qbbx7z


Aylesbury Vale Broadband?

inetnum: 185.111.224.0 - 185.111.225.255
netname: Aylesbury_Vale_Broadband--IPv4_customer_pool_1A
Standard User Ignitionnet
(knowledge is power) Sat 11-Nov-17 11:30:43
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
No one ever could tell me why our area was downgraded. Does annoy me when there is talk of more speeds etc that's all.


Thought someone had told you there wasn't enough capacity to deliver 300Mb so, due to the bad PR from Watchdog and the upcoming changes to advertising where VM will have to ensure the median customer is getting full speed, not just the top 10%, the product was withdrawn until additional capacity had been added.

VM have swung the other way and are now refusing to release 300/350Mb even when it wouldn't be a problem.

Frustrating, but VM wouldn't be the first and won't be the last cable company that offers different speeds in different areas. Combination of paranoia, dodgy policy, not enough cash around to get things done and slow / [censored] implementation.

Even on business services it's the same story - 200/20 is as high as they go here, while in some areas there's adequate capacity to sell 350/35 or even 500/50.

Think they're hoovering up the worst areas and resolving those rather than pushing out maximum speeds.
Standard User robertcrowther
(member) Sat 11-Nov-17 11:33:21
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Re: STOP LYING VIRGIN!!


[re: Ignitionnet] [link to this post]
 
I've heard a lot of rumours that AVB won't be around much longer especially after all the financial issues they are having and management.
Standard User RapsterUK
(learned) Sat 11-Nov-17 11:50:21
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Re: STOP LYING VIRGIN!!


[re: robertcrowther] [link to this post]
 
And who are AVB...?

You've made me feel as if I've missed something...

VM 100/6
Standard User 23Prince
(fountain of knowledge) Sat 11-Nov-17 12:07:21
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Re: STOP LYING VIRGIN!!


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by 23Prince:
No one ever could tell me why our area was downgraded. Does annoy me when there is talk of more speeds etc that's all.


Thought someone had told you there wasn't enough capacity to deliver 300Mb so, due to the bad PR from Watchdog and the upcoming changes to advertising where VM will have to ensure the median customer is getting full speed, not just the top 10%, the product was withdrawn until additional capacity had been added.

VM have swung the other way and are now refusing to release 300/350Mb even when it wouldn't be a problem.

Frustrating, but VM wouldn't be the first and won't be the last cable company that offers different speeds in different areas. Combination of paranoia, dodgy policy, not enough cash around to get things done and slow / [censored] implementation.

Even on business services it's the same story - 200/20 is as high as they go here, while in some areas there's adequate capacity to sell 350/35 or even 500/50.

Think they're hoovering up the worst areas and resolving those rather than pushing out maximum speeds.


The last time we spoke you said you would try to find out, But I appreciate you are busy. That explanation is good enough for me. Thank you smile
Standard User 23Prince
(fountain of knowledge) Sat 11-Nov-17 12:08:32
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Re: STOP LYING VIRGIN!!


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by bellamob:
Are these better for you?

https://files.fm/f/j2qbbx7z


Aylesbury Vale Broadband?

inetnum: 185.111.224.0 - 185.111.225.255
netname: Aylesbury_Vale_Broadband--IPv4_customer_pool_1A


Can't be? they only do 300/300 according to the website ?

https://www.avbroadband.co.uk/

Unless it's an unlisted business package

"(if your use is excessive we will contact you and may reduce your speed but we will not charge you). "

Seems even £135 a month for 300/300 has a limit.

Edited by 23Prince (Sat 11-Nov-17 12:09:34)

Standard User robertcrowther
(member) Sat 11-Nov-17 12:43:26
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
Ignore their website, they haven't updated it properly with up to date information.

From the package page of the website: "And, best of all, over the coming months we will start to increase our speeds with the target of delivering 1Gb/s connections to our customers."

The ultra fast package is now a 1Gb/s connection.
Standard User 23Prince
(fountain of knowledge) Sat 11-Nov-17 12:52:02
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Re: STOP LYING VIRGIN!!


[re: robertcrowther] [link to this post]
 
In reply to a post by robertcrowther:
Ignore their website, they haven't updated it properly with up to date information.

From the package page of the website: "And, best of all, over the coming months we will start to increase our speeds with the target of delivering 1Gb/s connections to our customers."

The ultra fast package is now a 1Gb/s connection.


Ah fair enough smile thanks for the info

So VM can and do offer a better connection to their resellers than to their OWN biz and res customers?

That's shocking!

Edited by 23Prince (Sat 11-Nov-17 12:52:38)

Standard User Ignitionnet
(knowledge is power) Sat 11-Nov-17 13:47:02
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
Nah. They will sell 10G happily to whomever. These guys are not reselling Virgin Media broadband, they purchased a leased line from VM and are using it to backhaul their FTTP network.

They're connecting through a leased line terminating in Northampton by the looks.
Standard User Ignitionnet
(knowledge is power) Sat 11-Nov-17 15:11:03
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
Oh that.

It's nothing more than concerns about service quality. As above with the changes to advertising, the bad publicity, etc, they want to ensure there's adequate capacity free before they start selling 350.

That means 24 channels and then checking stats. After that some time scratching balls. After that a few months of planning upgrades if needed.
Standard User 23Prince
(fountain of knowledge) Sat 11-Nov-17 20:03:49
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Re: STOP LYING VIRGIN!!


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
Nah. They will sell 10G happily to whomever. These guys are not reselling Virgin Media broadband, they purchased a leased line from VM and are using it to backhaul their FTTP network.

They're connecting through a leased line terminating in Northampton by the looks.


I see - well thats fair enough they aren't cheap but then again neither is their backhaul. If what's said to be be believed they can only make 10 or maybe 11 times the £135 a month?

I thought a 10Gbps line would be more than that?
Standard User Ignitionnet
(knowledge is power) Sat 11-Nov-17 20:33:47
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
I see - well thats fair enough they aren't cheap but then again neither is their backhaul. If what's said to be be believed they can only make 10 or maybe 11 times the £135 a month?

I thought a 10Gbps line would be more than that?


If they have relatively few customers it's probably a single GigE for all of them. They wouldn't be the first selling up to a gig on a gig backhaul.
Standard User 23Prince
(fountain of knowledge) Sun 12-Nov-17 09:52:35
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Re: STOP LYING VIRGIN!!


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by 23Prince:
I see - well thats fair enough they aren't cheap but then again neither is their backhaul. If what's said to be be believed they can only make 10 or maybe 11 times the £135 a month?

I thought a 10Gbps line would be more than that?


If they have relatively few customers it's probably a single GigE for all of them. They wouldn't be the first selling up to a gig on a gig backhaul.


Fair enough. Well I hope it works for them, and their trouble don't end them. It's nice to see someone actually doing what VM could (i assume by the backhaul already being available) but don't want to?
Standard User robertcrowther
(member) Sun 12-Nov-17 11:02:56
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
Well it looks like the company is about to go bye byes, so I doubt we will find out if it works for them
Standard User Ignitionnet
(knowledge is power) Sun 12-Nov-17 12:11:27
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
No more related than comparing a leased line with FTTC. Backhaul isn't a problem, sharing a fibre between a few hundred customers via coax is the rub.
Administrator MrSaffron
(staff) Sun 12-Nov-17 12:24:28
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Re: STOP LYING VIRGIN!!


[re: robertcrowther] [link to this post]
 
Do people not realise that Virgin Media has been offering business users who are willing to pay services that are not DOCSIS based for years?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User robertcrowther
(member) Sun 12-Nov-17 13:01:48
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Re: STOP LYING VIRGIN!!


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Do people not realise that Virgin Media has been offering business users who are willing to pay services that are not DOCSIS based for years?


True dat
Standard User 23Prince
(fountain of knowledge) Sun 12-Nov-17 13:38:53
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Re: STOP LYING VIRGIN!!


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Do people not realise that Virgin Media has been offering business users who are willing to pay services that are not DOCSIS based for years?


Yes that's well known. But then again what trust can someone have in them based on their current performance in business service as well as residential?

SO the £149 a month for 30/30 would be a better option than £55 a month for the 350? If someone can get the latter I mean.
Administrator MrSaffron
(staff) Sun 12-Nov-17 16:03:04
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
All depends on what bandwidth SLA you buy on the business service

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 23Prince
(fountain of knowledge) Sun 12-Nov-17 16:13:51
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Re: STOP LYING VIRGIN!!


[re: MrSaffron] [link to this post]
 
30/30 being managed I assume there is a better SLA.

Interesting to see what they can do for the right £
Standard User jchamier
(eat-sleep-adslguide) Sun 12-Nov-17 17:33:14
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Re: STOP LYING VIRGIN!!


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
All depends on what bandwidth SLA you buy on the business service


In our old building we had a 100/100 circuit (aka, "leased line") from Virgin Media Business. It had none of the issues the local DOCSIS network has suffered from. It was fantastic smile

plusnet unlimited fibre 80/20 - 2 Jun 14 - Sync at 21/Oct/17: 63,430/9,688 - G.INP & 2.6 dB SNRm
18 years broadband since 1999's ntl:cable modem trial - Now using Asus RT-AC88U with BT HG612 - BQM
Standard User 23Prince
(fountain of knowledge) Sun 12-Nov-17 17:46:20
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Re: STOP LYING VIRGIN!!


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
In reply to a post by MrSaffron:
All depends on what bandwidth SLA you buy on the business service


In our old building we had a 100/100 circuit (aka, "leased line") from Virgin Media Business. It had none of the issues the local DOCSIS network has suffered from. It was fantastic smile


good to know - thanks smile

I am eyeing up the 30/30 to use as a CCTV uplink circuit.
Standard User 23Prince
(fountain of knowledge) Mon 20-Nov-17 15:23:05
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Re: STOP LYING VIRGIN!!


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
No more related than comparing a leased line with FTTC. Backhaul isn't a problem, sharing a fibre between a few hundred customers via coax is the rub.


Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?
Standard User Ignitionnet
(knowledge is power) Mon 20-Nov-17 15:41:31
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?


Yes indeed. Upgrades done, network monitored, content that they are able to deliver the higher speeds without degrading service.

Standard User 23Prince
(fountain of knowledge) Mon 20-Nov-17 15:44:01
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Seems the Lie is no longer a lie!


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by 23Prince:
Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?


Yes indeed. Upgrades done, network monitored, content that they are able to deliver the higher speeds without degrading service.


Thanks for the confirmation, if so let's give it a shot and see!

Edited by 23Prince (Mon 20-Nov-17 15:44:54)

Standard User broadband66
(fountain of knowledge) Tue 21-Nov-17 12:54:46
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Re: SEEMS THE LIE IS NO LONGER A LIE!


[re: 23Prince] [link to this post]
 
Needs to be shouted.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User 23Prince
(fountain of knowledge) Tue 21-Nov-17 19:39:51
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Re: SEEMS THE LIE IS NO LONGER A LIE!


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
Needs to be shouted.


Right, thanks..
Standard User 23Prince
(fountain of knowledge) Tue 21-Nov-17 21:22:48
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Re: STOP LYING VIRGIN!!


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by 23Prince:
Interestingly I can now (today) order 300...So I can only assume they have sorted the network? Does that sound about right ?


Yes indeed. Upgrades done, network monitored, content that they are able to deliver the higher speeds without degrading service.


The business side also shows 350mbps now - £30 a month for 350/7 with no phone line on 24 month contract is tempting.
Standard User R0NSKI
(fountain of knowledge) Wed 22-Nov-17 10:17:58
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Re: STOP LYING VIRGIN!!


[re: 23Prince] [link to this post]
 
Tempting, but that upload is just plain ridiculous, I'd rather have a bit slower download and a faster upload.

I'm hoping they uprate the upload speeds prior to me being able to order early next year.

Edit. That's £30 + vat.

Edited by R0NSKI (Wed 22-Nov-17 10:18:57)

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