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Standard User Saltank
(committed) Sat 06-Jan-18 23:45:47
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VM blocking Netflix?


[link to this post]
 
Is Virgin Media blocking access to Netflix on it's ShoddyHub?

At a relative's place who have VIVID200 and the SuperHub 3.0 I tried Netflix to find out it doesn't work. Fast.com doesn't do the speed test. Realised all packets sent to Netflix.com are lost.

Ran diagnostics on the VM site, on the Hub, restarted the Hub. Issue persists.

Put Hub in Modem mode and connected an old Cisco router, and wow, Netflix works now!

Standard User DougM
(member) Sun 07-Jan-18 09:27:20
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Re: VM blocking Netflix?


[re: Saltank] [link to this post]
 
I cannot believe it is intentional, most likely a local problem.

Virgin Media will be peering directly with Netflix OpenConnect and using their caching appliances to reduce transit costs. See https://openconnect.netflix.com/en_gb/

-==-
DougM
Standard User BuckleZ
(fountain of knowledge) Sun 07-Jan-18 14:08:00
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Re: VM blocking Netflix?


[re: Saltank] [link to this post]
 
All fine here in Derry, N.Ireland...


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Standard User Saltank
(committed) Sun 07-Jan-18 21:22:17
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Re: VM blocking Netflix?


[re: DougM] [link to this post]
 
Thanks for the link.
Perhaps it works when I set up my own router because I set it to use Google DNS, whereas the SH3 doesn't have any custom DNS settings.

Or it's the persistent PUMA chipset stuff that is plauging their equipment...

I've had to take my own router off as it is old and doesn't have 802.11AC, but as soon as I set the SH3 to Router mode, Netflix stopped working again!

Going to have to spend some time ringing them up, I guess!

Standard User ukhardy07
(knowledge is power) Mon 08-Jan-18 17:25:01
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Re: VM blocking Netflix?


[re: Saltank] [link to this post]
 
Possible that for one reason or another Netflix have blocked your IP, this can occur if someone prior had your IP and was doing something strange e.g. your IP was part of a denial of service against the site.

When in modem mode, it will give you a different IP, hence why it likely works then.

That's my immediate thought chain anyway.
Standard User Saltank
(committed) Sun 14-Jan-18 16:41:51
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Re: VM blocking Netflix?


[re: ukhardy07] [link to this post]
 
I've written on the VM support forums and provided them with a tracert, someone suggested Netflix IS blocking the IP, so I contacted Netflix support who said they don't block IP's and for me to contact the ISP to get them to "reset the DNS" (doesn't sound right to me!). I've no time to call VM yet but when I do I'm sure it'll be a fun couple of hours wasted talking to idiots who keep asking me to reboot my equipment laugh

Standard User 23Prince
(fountain of knowledge) Mon 15-Jan-18 08:45:08
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Re: VM blocking Netflix?


[re: Saltank] [link to this post]
 
Fine here. They can hardly block it when they use their internet system to deliver it to the Tivo.

So I was told when mine didn't work - it's all in the SH3 now for each system.
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