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Standard User mol2
(newbie) Fri 06-Apr-18 19:21:29
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CustomerService


[link to this post]
 
Not the most impressive of starts - engineer fails to turn up for site visit. Call to sales only to be told he had been and perhaps I may have been out! No one of us is lying and my version is backed up by the lack of Virgin van on my security cam footage!

Itís a shame I had to spend so much time on the phone to get a basic service Ė call ID working, something I was told by both the sales team and by the engineer who did the site visit would work on commencement of the service!
Compound that by charging for it (you know Ofcom have decided charging for caller ID must stop by October) and even worse your chap in billing trying to justify the charge by telling me that an engineer would have make changes at the exchange & box in the street! Really itís VOIP- so itís a click of a mouse so please donít treat your customers as idiots!

As for the TV - the installation engineer brought the wrong remotes but said the proper ones would arrive in a few days (Rf rather than just IR) - after 10 days they hadn't turned up so ended up calling their helpline. Oh boy, that's time I will never get back. How many different ways could I come up with "Your installation engineer gave me the wrong ones and said the proper ones should arrive in 2 or 3 days"

No I am not going to pair the existing ones (for the old Tivo style boxes) again to see if the RF will work because the remote hasn't got RF!

Eventually I was told my new one was on it's way in spite of repeatedly stating I have two boxes and need 2 remotes. Eventually the second one get's processed.

The broadband works well enough with over 200 download speeds, the TV is cheaper than Sky if not quite as elegant a user interface.
Standard User R0NSKI
(fountain of knowledge) Sat 07-Apr-18 08:25:41
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Re: CustomerService


[re: mol2] [link to this post]
 
I've just signed up for Vivid 350, only to have a phone call yesterday to tell me it's not available, so have to settle for Vivid 200. Luckily I'm not taking phone or TV, we use Freesat coupled with Mediaportal so don't see why we should pay through the nose for a less flexible service.

Sometimes their website says Vivid 350 is available other times its not, one conversation I had with sales said it wasn't, then the next said it was. Oh and we are in a brand new full fibre area, so why isn't it available???

Standard User BuckleZ
(fountain of knowledge) Sat 07-Apr-18 13:03:01
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Re: CustomerService


[re: R0NSKI] [link to this post]
 
I believe in new Project Lightning areas 200Mb is the maximum at present


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Standard User R0NSKI
(fountain of knowledge) Sat 07-Apr-18 17:52:21
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Re: CustomerService


[re: BuckleZ] [link to this post]
 
Some have Vivid 350, I know of at least one - it didn't originally but has been added recently, no idea how long after it went live though.

Just seems bizarre to build a full fibre network and then limit the speed.

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