User comments on ISPs
  >> Vodafone


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User MrTAToad2
(eat-sleep-adslguide) Tue 23-Aug-16 13:17:06
Print Post

Thinking of not switching


[link to this post]
 
Well, it looks like Vodafone have cancelled the order - just enquiring why at the moment.

I've asked for the order to be manually re-created...

So far, it hasn't exactly gone to plan smile

Now with plusnet
Twitter
Working on Assembloids #Go!

Edited by MrTAToad2 (Tue 23-Aug-16 13:27:38)

Standard User mbames
(member) Tue 23-Aug-16 13:34:45
Print Post

Re: Thinking of not switching


[re: MrTAToad2] [link to this post]
 
This could be an opportunity for their customer service to shine.... (or not!). Will be interesting to see how this pans out.

I'd consider leaving sky for Vodafone - nothing like saving some cash, but the Sky Fibre server has been pretty good to me, so I'm a tad scared about leaving!

Sky Fibre (40/10), Draytek 130, DrayTek 2925, DrayTek AP-700
(Gone but not forgotten: 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User MrTAToad2
(eat-sleep-adslguide) Tue 23-Aug-16 14:40:52
Print Post

Re: Thinking of not switching


[re: mbames] [link to this post]
 
Indeed - online customer support has been no problem. It's just their system thats causing problems.

Oh, and at the moment, it looks like the £49 setup isn't being charged :

https://drive.google.com/file/d/0Bzff3iRdz9JqQUdkMGh...

Now with plusnet
Twitter
Working on Assembloids #Go!

Edited by MrTAToad2 (Tue 23-Aug-16 14:49:34)


Register (or login) on our website and you will not see this ad.

Standard User zyborg47
(eat-sleep-adslguide) Wed 24-Aug-16 08:50:39
Print Post

Re: Thinking of not switching


[re: MrTAToad2] [link to this post]
 
Oh no, not good, this is a reason why I worry about moving that it will go belly up and I will be left with no internet.

Adrian

Desktop machine now powered by windows 8.1 pro 64bit, no dreaded metro, laptop by Linux

Plusnet FTTC
Standard User Andrue
(eat-sleep-adslguide) Wed 24-Aug-16 09:09:17
Print Post

Re: Thinking of not switching


[re: mbames] [link to this post]
 
In reply to a post by mbames:
This could be an opportunity for their customer service to shine.... (or not!).
Hahahahahaha

*breath*

hahahaha.

Hopefully it's a different team to the one that looks after their mobile customers. If it wasn't that I need a signal booster I'd ditch them in a heartbeat. Shambolic is the word that springs to mind for that shower.

---
Andrue Cope
Brackley, UK
Standard User MrTAToad2
(eat-sleep-adslguide) Thu 25-Aug-16 17:35:56
Print Post

Re: Thinking of not switching


[re: zyborg47] [link to this post]
 
I've got a confirmation that the order has been... re-ordered, so we'll see if it goes through this time...

Now with plusnet
Twitter
Working on Assembloids #Go!
Standard User ukhardy07
(knowledge is power) Thu 25-Aug-16 17:55:17
Print Post

Re: Thinking of not switching


[re: Andrue] [link to this post]
 
Worth noting that EE now support native WiFi calling which works fine.

Vodafone is not the only choice smile

Edited by ukhardy07 (Thu 25-Aug-16 17:59:41)

Standard User zyborg47
(eat-sleep-adslguide) Thu 25-Aug-16 18:51:46
Print Post

Re: Thinking of not switching


[re: ukhardy07] [link to this post]
 
But Ee is worse than vodafone for customer service and their phone signal is awful an d they do not seem to care.

Adrian

Desktop machine now powered by windows 8.1 pro 64bit, no dreaded metro, laptop by Linux

Plusnet FTTC
Standard User baby_frogmella
(fountain of knowledge) Thu 25-Aug-16 19:14:20
Print Post

Re: Thinking of not switching


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
But Ee is worse than vodafone for customer service

Once upon a time maybe, but now that EE's support is UK based only I find them to be pretty good. Certainly far better than Vodafone and Three.

°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
TalkTalk Business 80/20
Powered by Asus RT-AC5300
My Broadband Quality Monitor
°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
Standard User ukhardy07
(knowledge is power) Fri 26-Aug-16 10:59:36
Print Post

Re: Thinking of not switching


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
But Ee is worse than vodafone for customer service and their phone signal is awful an d they do not seem to care.

Customer Service has always been UK based for me when I call. Only PAYG customers go to an off shore call centre.

The only complaint I've had the executive team corrected in around 12 hours.

Speed wise I get 100Mbps speedtests in zone 2 central London and 20Mbps Oxford Street.

I use VF as well for a work handset, it's ok but much more 2G and a severe lack of 3G / 4G in places such as the east coast virgin train line.
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to