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Standard User bofh5
(newbie) Mon 30-Jan-17 14:37:51
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Re: Thinking of moving to Vodafone? Don't do it!


[re: Michael_Chare] [link to this post]
 
Hi all,
So i contacted them about using my own router.
Here's the transcript.
I also called and have a recording of the conversation with them saying they would provide me the username and password.


General Info
Chat start time Jan 29, 2017 8:53:44 AM EST
Chat end time Jan 29, 2017 9:02:07 AM EST
Duration (actual chatting time) 00:08:22
Operator Summer
Chat Transcript
info: Sorry for the delay, we are currently experiencing high volumes. Please hold for the next available adviser.
info: You're now chatting with Summer.
Summer: Hi Jon smile
Welcome to Vodafone broadband!
How are you today?
Jon: Good thanks
Summer:
Glad to hear that!
How may I assist you with Vodafone broadband deals today?

Jon: Can I use my VDSL modem with Vodafone broad band ?
Summer:
Yes, you will be able to use it with Vodafone broadband.

Jon: So you would provide the pppoe user name and password ?
Summer:
That's right.

Jon: That's great. I read that you didn't allow 3rd party routers so that's good news.
Summer:
Please don't worry, you will be able to use it.

Jon: Thanks summer.
Summer:
You're welcome!
When are you planning to order the deal?

Jon: My current contact is up next month so I'm getting quotes
Jon: Thanks for tor help today.
Summer:
Oh okay, please feel free to ask if you've any other query regarding Vodafone broadband services. I will be glad to assist you with them.

Jon: Cheers
Summer:
It was my pleasure assisting you! smile

Summer:
Have a great time ahead!

Jon: Bye
Summer:
Cheers!

info: Thanks for chatting with us.

They are the cheapest option for me so if the above is for real then i'll give them a try.

Cheers
J
Standard User Oliver341
(eat-sleep-adslguide) Mon 30-Jan-17 16:12:15
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Re: Thinking of moving to Vodafone? Don't do it!


[re: bofh5] [link to this post]
 
I see you posted to a thread on Vodafone and had it confirmed by others that Vodafone will not supply the broadband password.

Actual Vodafone staff have confirmed it on the forum: https://forum.vodafone.co.uk/t5/Pay-monthly-products...

Edit: Thinkbroadband's affiliate scripts broke the link a bit, one has to scroll down to the staff post.

Oliver.

Edited by Oliver341 (Mon 30-Jan-17 16:17:26)

Standard User bofh5
(newbie) Mon 30-Jan-17 16:22:53
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Re: Thinking of moving to Vodafone? Don't do it!


[re: Oliver341] [link to this post]
 
yep its sucks frown
especially after i was told both on the phone and in the chat they would.
EE will have to do then.


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Standard User mbames
(member) Tue 31-Jan-17 12:37:01
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Re: Thinking of moving to Vodafone? Don't do it!


[re: bofh5] [link to this post]
 
Vodafone sales staff and retention staff all believe you can use your own router and that vodafone will supply all the necessary connection/authentication details. However the tech team (who are the actual people supplying this info) refuse.

I went round and round in circles with:
Yes you can
No you can't
Yes you can
No you can't.

Vodafone are terrible - they can't even get monthly billing correct - I fail to see how such a large company which primarily only has to bill customers can make so many errors.

Although I cancelled within 12 hrs of my sign up they tool a week to release the grab they had placed on the line, and then a few days after a Vod@cr@p router arrived on my doorstep!

Sky Fibre (40/10), Draytek 130, DrayTek 2925, DrayTek AP-700
(Gone but not forgotten: 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
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