i will have to tell them to look at their Sky control panel. I do not get much from Plusnet to be honest, I had one phone call a few weeks after I had the service and that was to try and get me to have Plusnet Tv, to which I refused telling them I do not have a Tv licence, the other was a couple of months ago when they phoned me offer their mobile phone service, which was a bit strange as I was already using their mobile phone service and I still am.
One of the reasons i avoided sky was because of the fact they keep trying to get me to have Sky Tv.
i am ok with what I have got to be honest,
Desktop machine now powered by windows 8.1 pro 64bit, no dreaded metro, laptop by Linux