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Standard User copex
(committed) Fri 21-Sep-18 18:51:47
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Vodaphone possibly the worst broadband provider ever


[link to this post]
 
seriously if i could go back in time i would stop my self from switching. at the moment the throughput is terrible i m getting 30-50Mbsp ....

so if you are thinking of switching i wouldn't smile


http://www.speedtest.net/result/7655233130

Type: VDSL2
Hardware: Annex A
Firmware: 05-07-06-0D-01-07
Power Mngt Mode: DSL_G997_PMS_L0
Line State: SHOWTIME
Running Mode: 17A
Vendor ID: 00000000 00000000

Line Statistics

Downstream Upstream
Actual Rate 79997 Kbps 19999 Kbps
Attainable Rate 55939 Kbps 27458 Kbps
Path Mode Fast Fast
Interleave Depth 1 1
Actual PSD -3.-4 dB 15. 5 dB
Standard User mbames
(member) Fri 21-Sep-18 20:40:04
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Re: Vodaphone possibly the worst broadband provider ever


[re: copex] [link to this post]
 
Does it get better during the day / outside of "peak internet" window?

I had similar issues when I first switched, but after a while it improved. The backhaul from the exchange was oversubscribed, what I find interesting is that the single thread performance is poor, but it multi-thread downloads it performs as you might expect.

as a comparison here is speedtest's rather overgenerous results
https://www.speedtest.net/my-result/d/5cd105b7-32d6-...

A more realistic TBB result:
https://www.thinkbroadband.com/speedtest/15375586722...

FWIW: I'm using a vigor 130 and 2925 to connect through, rather than their router.

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User j0el
(newbie) Fri 21-Sep-18 22:43:00
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Re: Vodaphone possibly the worst broadband provider ever *DELETED*


[re: copex] [link to this post]
 
Post deleted by j0el


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Standard User j0el
(newbie) Fri 21-Sep-18 22:43:41
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Re: Vodaphone possibly the worst broadband provider ever


[re: copex] [link to this post]
 
In reply to a post by copex:
Downstream Upstream
Actual Rate 79997 Kbps 19999 Kbps
Attainable Rate 55939 Kbps 27458 Kbps
Path Mode Fast Fast
Interleave Depth 1 1
Actual PSD -3.-4 dB 15. 5 dB



Correct me if I am wrong, but I don't think it is a capacity issue - something is really wrong with that attainable and SNR. Looks like the drop in throughput is due to errors caused by background interference. Could even be a fault.

What modem/router are you using?

Edited by j0el (Fri 21-Sep-18 22:46:14)

Standard User Discus
(experienced) Sat 22-Sep-18 17:58:00
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Re: Vodaphone possibly the worst broadband provider ever


[re: copex] [link to this post]
 
Got out during the 30 day guarantee. 48meg sync, throughput down to 6meg at times when testing with testmynet. Had a week of sub 20 meg speeds before it returned, but still got random drops.

http://www.marksfish.me.uk - Personal fishkeeping website
Standard User 1nfern0
(learned) Mon 24-Sep-18 20:12:06
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Re: Vodaphone possibly the worst broadband provider ever


[re: Discus] [link to this post]
 
I concur. I migrated from BT 2 weeks ago and have experienced contention issues from day 1. From 4/5pm my speeds drop from an average 36mbit down to between 2-6mbit. Completely unusable in our household.
For a few pounds saved it's not even worth trying wait this out or hope for a resolution. I've already got my migration away underway.
Comically poor.
Standard User mbames
(member) Tue 25-Sep-18 18:26:18
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Re: Vodaphone possibly the worst broadband provider ever


[re: 1nfern0] [link to this post]
 
Mine was like this - I think they flood an area with marketing material, and that massively over subscribes their infrastructure in that location.

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User rbz5416
(newbie) Wed 26-Sep-18 08:42:46
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Re: Vodaphone possibly the worst broadband provider ever


[re: Discus] [link to this post]
 
In reply to a post by Discus:
Got out during the 30 day guarantee.
Me too. Not just poor performance but a stream of lies & misinformation from "customer service" that make BT look competent...
Standard User 1nfern0
(learned) Wed 26-Sep-18 14:07:17
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Re: Vodaphone possibly the worst broadband provider ever


[re: rbz5416] [link to this post]
 
Honestly,. I'm not sure how they can sell a product not fit for purpose. It can't be a coincidence there is so much contention.
Fortunately I'm within my 30days and got out immediately but still have to wait 2 weeks to migrate. In the mean time it's easy to see the change in performance whilst I work from home. 37mbit speed tests steadily declining to 2-3mbit over the afternoon and evening. Not fit for purpose.
I did laugh when the CS rep felt at pains to make a point I won't get the free gift.
Standard User ukhardy07
(knowledge is power) Thu 27-Sep-18 11:24:40
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Re: Vodaphone possibly the worst broadband provider ever


[re: 1nfern0] [link to this post]
 
Interesting they use sync speed not throughput as a measure of performance for their Speed Guarantee

https://www.vodafone.co.uk/broadband/guaranteed-speed
Standard User mbames
(member) Sat 29-Sep-18 19:14:04
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Re: Vodaphone possibly the worst broadband provider ever


[re: ukhardy07] [link to this post]
 
Oh yes, a good con.... and should you have a rubbish line, you have to use their router as the app seems to gather line stats from it in order to claim your monthly rebate.

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User vit0
(member) Mon 15-Oct-18 17:17:23
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Re: Vodaphone possibly the worst broadband provider ever


[re: 1nfern0] [link to this post]
 
In reply to a post by 1nfern0:
I concur. I migrated from BT 2 weeks ago and have experienced contention issues from day 1. From 4/5pm my speeds drop from an average 36mbit down to between 2-6mbit. Completely unusable in our household.
For a few pounds saved it's not even worth trying wait this out or hope for a resolution. I've already got my migration away underway.
Comically poor.


I've also got the same problem, I moved from Sky to Voda, tempted by the cheaper subscription and free gift (Sonos). Annoyingly it was full speed throughout the "cooling off period" but now I'm locked in it's 3-6Mbps from 5pm until 12am.

Anyone know the best route / way to get this fixed or get out of my contract?

Lee
Standard User mbames
(member) Mon 15-Oct-18 18:13:41
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Re: Vodaphone possibly the worst broadband provider ever


[re: vit0] [link to this post]
 
What speed is the line syncing at? If the sync remains good then you are stuck in the short term. vf do upgrade capacity on backhauls which are running hot, but it is a slow process.

I complained, and was eventually offered the opportunity to leave, along with setup fees to another ISP being covered.

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User vit0
(member) Tue 16-Oct-18 23:39:58
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Re: Vodaphone possibly the worst broadband provider ever


[re: mbames] [link to this post]
 
In reply to a post by mbames:
What speed is the line syncing at? If the sync remains good then you are stuck in the short term. vf do upgrade capacity on backhauls which are running hot, but it is a slow process.

I complained, and was eventually offered the opportunity to leave, along with setup fees to another ISP being covered.


It's synced at the full 40/10 profile, I think it can do about 60-70Mbps attainable.
I'm in the process of complaining, hopefully it'll hurry them along or let me out of my contract.

Just out of interest does anyone know if Vodafone use their own (C&W) backhaul network for their home grade stuff?

Lee
Administrator MrSaffron
(staff) Wed 17-Oct-18 09:24:12
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Re: Vodaphone possibly the worst broadband provider ever


[re: vit0] [link to this post]
 
Using their own backhaul network is one of the key elements behind the low pricing

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User mbames
(member) Wed 17-Oct-18 21:51:13
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Re: Vodaphone possibly the worst broadband provider ever


[re: MrSaffron] [link to this post]
 
and tonight it seems like the backhaul is really suffering...

vodafone 80/20 @ 17-Oct-2018

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Administrator MrSaffron
(staff) Wed 17-Oct-18 22:23:58
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Re: Vodaphone possibly the worst broadband provider ever


[re: mbames] [link to this post]
 
Just now https://www.thinkbroadband.com/speedtest/15398112347...

So not everyone but do have the advantage of a relatively small handover exchange with multiple LLU providers

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adrenalize_
(newbie) Wed 17-Oct-18 22:45:29
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Re: Vodaphone possibly the worst broadband provider ever


[re: mbames] [link to this post]
 
Mine went like that back around the spring of this year, took them 2-3 months to upgrade the backhaul, then it was full speed all day every day, but has just started to drop off again at peak. Not so bad this evening:

https://www.thinkbroadband.com/speedtest/15398114155...

I would assume they start to limit each stream when at capacity, but obvioulsy until the limited stream speed is below your max divided by the number of streams - then all looks good - like a lot of other speed testers only show!
Standard User mbames
(member) Sat 27-Oct-18 22:59:45
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Re: Vodaphone possibly the worst broadband provider ever


[re: adrenalize_] [link to this post]
 
Great during the day but pretty rubbish at night....

22:55 27/10/2018

https://www.thinkbroadband.com/_assets/speedtest/but...

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User copex
(committed) Tue 06-Nov-18 18:57:08
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Re: Vodaphone possibly the worst broadband provider ever


[re: mbames] [link to this post]
 
im seriously considering buying my self out of my contract

http://www.speedtest.net/result/7778416082
Standard User copex
(committed) Fri 07-Dec-18 19:52:00
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Re: Vodaphone possibly the worst broadband provider ever


[re: copex] [link to this post]
 
its going to be a long year http://www.speedtest.net/result/7862010559
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