Also - unless things have changed - be aware that you need to quote the correct postcode assigned to the line in the number owner's database (as in the owning telco), else the porting request will be rejected with prejudice.
First time I came across it, after many months, I finally got through to a friendly person in Openreach who told me what the associated postcode was. It was a location that could only have been served by an out-of-area line. Which was impossible as there had been ADSL on it. The VoIP provider was impressed with my tenacity
The second time, the building had been allocated its own postcode distinct from the street after the line had been installed. That was a bit easier to track down, especially as staff still worked there who knew this. Although as the owning telco was C&W, the port came with its own unique set of problems
I'm sure there are 000's more horror stories out there. But don't forget that as we still have 90's tech for number portability, if the owning telco goes under, you lose the number, like all those poor Ionica subscribers......