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Standard User NJSS
(regular) Mon 08-Jan-18 15:42:52
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Re: VoIP Telephone Adaptor & Configuring Gigaset kit


[re: ferretuk] [link to this post]
 
MHC - No this is what I wanted to do but Vonage support wonít help to configure an ATA which they havenít supplied. I'd happily pay them for a two port ATA configured for them on one port, and for me to configure for another VoIP service on the other port, but they won't do that either as far as I can tell.

I say "as far as I can tell", as I can't get their support people to understand or address the issue.

FerretUK if you could provide me with an example configuration for how I should have things now that would help - that is to say how to get Vonage VoIP & PTSN calls to all my Gigaset handsets.

NJSS

Standard User ferretuk
(member) Mon 08-Jan-18 15:52:31
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Re: VoIP Telephone Adaptor & Configuring Gigaset kit


[re: NJSS] [link to this post]
 
I think it would help if you stopped describing your Vonage service as VOIP - Technically it is of course, but it is presented as an analogue POTS line by virtue of having to use their ATA. This therefore needs to remain plugged into the PSTN port of the GO basestation. Until you've setup a VOIP service and ported your BT number to it you won't be able to have Vonage and your 'landline' simultaneously available on your DECT handsets (ie the situation as of now)

Any true (SIP based) VOIP connections are configured in the Settings|Telephony menu. The AAISP confg instructions here show how to setup the registration to their servers. I can help further later (when I'm at home)

Many other VOIP providers are available of course but the basic principle is the same.

Once your BT number is ported to your chosen VOIP provider you'll be able to setup rules in the Handset menu of the GO box to determine the default line to route calls out (this can differ per handset) and also define number prefixes to override the default.

AAISP Home::1 Terabyte | IPv4 BQM | IPv6 BQM | AAISP VOIP | ER-Lite Router | Unifi AC-Lite Wifi AP

Edited by ferretuk (Mon 08-Jan-18 15:58:02)

Standard User Michael_Chare
(fountain of knowledge) Mon 08-Jan-18 17:04:47
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Re: VoIP Telephone Adaptor & Configuring Gigaset kit


[re: NJSS] [link to this post]
 
You need to decide whether you want to stay with Vonage.

If you stay with Vonage, I think you have to use their box and as you say it is locked down. Speak to Vonage if you want to more your number to their service.

If you want a different VOIP provider, you could try Sipgate. In that case you need to ask their website for an account. When you have the account details you can then use the Go Box 100 web pages and get the box to register with Sipgate. You should then be able to make and receive VOIP calls after parting with a little money. If you do this you will have a better understanding of how VOIP works, and can make a more informed choice as to which VOIP provider to use for the long term.

Michael Chare


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Standard User NJSS
(regular) Tue 09-Jan-18 08:04:58
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Re: VoIP Telephone Adaptor & Configuring Gigaset kit


[re: ferretuk] [link to this post]
 
FerretUK - many thanks.

I think I must get Vonage working as it should before proceeding further.

You suggested that you could provide me with a configuration for how I should have things set up now - that is to say how to get Vonage VoIP & PTSN calls routed to all my Gigaset handsets.

NJSS

Standard User NJSS
(regular) Tue 09-Jan-18 08:09:37
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Re: VoIP Telephone Adaptor & Configuring Gigaset kit


[re: Michael_Chare] [link to this post]
 
MHC - Many thanks

I'm not going to port my number to Vonage, certainly for the time being, and probably never.

As indicated in my reply to FerretUk above I must get things working properly with my present set-up before proceeding further.

Once things are working, as I believe they should, then I'll move ahead.

I don't dislike Vonage, their pricing suits me well, but telephone support is poor & lack of openness worries me.

NJSS

Standard User ferretuk
(member) Tue 09-Jan-18 08:22:44
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Re: VoIP Telephone Adaptor & Configuring Gigaset kit


[re: NJSS] [link to this post]
 
With the setup you have at the moment (Vonage and BT Landline) it is not possible to get both providers working with your GO basestation as they both present as an analogue line.

The GO box can handle one analogue line and up to 6 SIP based VOIP providers. Vonage do not supply SIP credentials to residential users so you cannot configure the GO unit to setup Vonage as one of these 6.

You could upgrade to the Vonage Business service (at greater cost) and then you'd get the SIP details.

The best suggestion would be to abandon Vonage if possible and setup a proper VOIP service with someone else. As another poster mentioned, Sipgate is easy to try.

Otherwise, as you're investigating, you'll need to port your BT number to a VOIP provider (not Vonage!!) so you can have Vonage plugged in the PSTN port and your BT number via one of the 6 available VOIP configurations.

You mentioned that you are aware that your BT line will generally cease when you port the number so it is worth double checking how your broadband is supplied. Do you have an AAISP organised line in addition to your BT line?

AAISP Home::1 Terabyte | IPv4 BQM | IPv6 BQM | AAISP VOIP | ER-Lite Router | Unifi AC-Lite Wifi AP

Edited by ferretuk (Tue 09-Jan-18 09:12:14)

Standard User Realalemadrid
(member) Tue 09-Jan-18 09:47:03
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Re: VoIP Telephone Adaptor & Configuring Gigaset kit


[re: ferretuk] [link to this post]
 
I believe A&A can supply a wires only service (i.e no phone) for broadband use. Presumably the Op will need this if the BT phone service is ceased. Unless there are currently 2 lines in use.

Edited by Realalemadrid (Tue 09-Jan-18 09:49:38)

Standard User ferretuk
(member) Tue 09-Jan-18 10:07:16
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Re: VoIP Telephone Adaptor & Configuring Gigaset kit


[re: Realalemadrid] [link to this post]
 
Hence my question wink

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Standard User NJSS
(regular) Tue 09-Jan-18 10:41:45
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Re: VoIP Telephone Adaptor & Configuring Gigaset kit


[re: Realalemadrid] [link to this post]
 
Yes - I have A&A's wires only service.

NJSS

Standard User ferretuk
(member) Tue 09-Jan-18 12:55:30
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Re: VoIP Telephone Adaptor & Configuring Gigaset kit


[re: NJSS] [link to this post]
 
Just to double check (because I don't want to see you lose service), in another post you said
In reply to a post by NJSS:
What I was hoping is that I could do away with BT altogether, as I am paying AAISP £10 per month for a "Home::1 Add On: VDSL/FTTC" .

I think this is just the uplift for VDSL over ADSL?

On my invoice, the line is described as "Copper pair for broadband service"

AAISP Home::1 Terabyte | IPv4 BQM | IPv6 BQM | AAISP VOIP | ER-Lite Router | Unifi AC-Lite Wifi AP
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