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Standard User idgam
(member) Tue 30-Aug-11 16:04:17
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Purplecloud email problems


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Is anyone else having problems with their Purplecloud emails?

I have webhosting with them and generally only use it for emails. Over the past 2 weeks i have received 4 emails when i generally receive 20 - 30 a day.

Idgam

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Standard User john2007
(legend) Tue 30-Aug-11 17:46:23
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Re: Purplecloud email problems


[re: idgam] [link to this post]
 
May not be related but if you look down http://forums.thinkbroadband.com/unhappiness/t/40335... the subject changes to Purple Cloud.
Standard User kevinrduke
(regular) Tue 30-Aug-11 20:17:13
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Re: Purplecloud email problems


[re: idgam] [link to this post]
 
This is the reason I left Purplecloud 2 years ago.

I you need to contact them try via their parent company www.everycity.co.uk


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Standard User idgam
(member) Wed 31-Aug-11 09:01:21
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Re: Purplecloud email problems


[re: kevinrduke] [link to this post]
 
Thanks for this. I tried yesterday and got through to someone at Everycity. They state that they cannot help as Purplecloud outsource their support.

At the end of the call he asked for my ticket ID to see if he could chase the ticket up. Still no answer though.

Idgam

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Standard User idgam
(member) Wed 31-Aug-11 09:02:32
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Re: Purplecloud email problems


[re: john2007] [link to this post]
 
Thanks for this, i did notice this and it makes me more worried.

If i was to change hosting companies, would they be able to transfer all the email or would I lose this?

Idgam

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Standard User john2007
(legend) Wed 31-Aug-11 09:28:08
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Re: Purplecloud email problems


[re: idgam] [link to this post]
 
You'd have to shift the e-mails yourself. Can you see the e-mails if you log in to the web interface provided by Purple Cloud?

You may also have a web interface file manager provided. Have a look for a mail directory at the top level. Under that there may well be separate directories for each domain you host with Purple Cloud. You may well be able to download the e-mail directly from there (all the files in cur directories if it's a maildir based system).
Standard User idgam
(member) Wed 31-Aug-11 10:15:53
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Re: Purplecloud email problems


[re: john2007] [link to this post]
 
It would seem as the whole back end is not working. I cannot even get into my management page. I have sent an email to remind me of the password and I have not recieved anything back.

Idgam

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Standard User john2007
(legend) Wed 31-Aug-11 10:20:15
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Re: Purplecloud email problems


[re: idgam] [link to this post]
 
Oh dear. In that case all you do is be patient in the short term.
Standard User kevinrduke
(regular) Wed 31-Aug-11 16:46:59
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Re: Purplecloud email problems


[re: idgam] [link to this post]
 
There is a status update now

http://www.purplestatus.net/status/
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