Incidentally in the 15 years I have been doing business with 1&1 I cannot remember them being down ... I have no hesitation in recommending them.
Can see you're happy with them. I found them (years ago) to fib (claiming Nominet did not allow a PO Box address, an outright lie, as Nominet had no rule preventing such use) and then charging annually while quoting monthly fees, and adding VAT with no mention it was not included. Also, initial bill was 30 days after order, but renewal fee charged at month 11, a month earlier than renewal date and before opportunity to cancel. Even cancelling was made awkward by hiding how to do it in help text.
They may have changed some policies, but I found it interesting they offered 3 years free web hosting when opening their N American data centre, but excluded Europeans from the deal. It was to get market share, clearly, but if they could afford to do that for USA/Canada, they could actually have dropped prices in EU and N America for everyone.
Back to the original question... as someone else pointed out, using a tool from a hosting firm may be OK for a small site, but (a) can prove more costly long term
(esp if the design stays fairly static - one continuously pays higher monthly fees for a feature used just in the first few(?) months
) and (b) troublesome if one wants to expand the site to include some feature not handled with the 'design tools' hosting... and (c) the code and images may be held in copyright so cannot be simply copied off to other hosting.
Loads of hosting firms (such as HostGator.com, Google's site builder, or Heart Internet, 1and1 - plus MrSite) offer tools and templates (though of course some may be using American English and have 'non-UK' images) so it can be an easy way to get up and running but doesn't always represent best long-term solution.
Yes, get a simple site knocked up with such tools, if one wants, but do invest some time and effort into examining the code with a view to building a similar or better site, from scratch, that is more easily moved and then get hosting with reliable e-mail servers etc, or go down the CMS route
and get hosting with cPanel and Fantastico or similar (to install the package for you), but with hosting that also allows you full modification access to tailor colours, images, etc.
If you run a business, have a second ISP and backup web hosting...
1996? Enterprise (IoM 0345) + Clara.net
1998? Clara.net + Freeserve
2000 Freeserve 500kbps (+ Clara dial-up + Clara USENET/Mail)
2002 ? Eclipse 500 kbps + FS
2003 ? UKFSN 1000 kbps + Eclipse
2005 ? PlusNet 8 Mbps+ Eclipse
moved home - used office BB
2008 Three dongle at home
2010 PlusNet 2 Mbps + Three dongle
2012 PN 10 Mbps + Three (ZTE 802.11 router) + Three mobile (802.11 hotspot)
2013 PN 30? Mbps + VM 30+? Mbps + Three mobile