She lives in a fairly rural part of the Isle of Wight running a small Alpaca farm. SDSHNKL is her exchange. SamKnows doesn't know of any of the properties where she lives but gives a straight line exchange distance of 3.69km to her postcode.
Her ISP, farming.co.uk who I assume is a reseller, has recently moved her from fixed 1/2 meg to some sort of variable rate service (perhaps a max ADSL type service) and her performance has plummeted, scarcely getting 50-100 k.
The local firm that she uses for PC issues has suggested she look at a new wireless BB service that's recently started on the island, not sure of the name but thought it was something like TechScore, somebody Munro being her contact (sorry I didn't make a note). Bandwidth was 5Gb peak, 20Gb off peak - far more than she needs so that's not an issue. Cost was reasonable as well.
When BT originally installed BB for her some years ago she said they had to do what sounds like a lift-and-shift to get a viable circuit, and then had to run a special cable from the incoming socket (they installed one that separates the BB & voice signals so no further filtering needed, don't know the exact designation) to where she has the router and PC. I suspect from her description that it is a fairly long run, if so that won't help performance. I have suggested if she has time to put the router directly into the socket and test via wireless from her laptop.
Any thoughts on a reasonable way forward for BB for her would be appreciated. After a 90 minute call last night my brain was a little addled.