I'm in Alnwick in Northumberland. Our local exchange is NEAW and I live directly next door to it. Unfortunately, the only LLU supplier is TalkTalk. I'm curently with Sky on the Sky Connect package and it's dreadful. Whilst I can get an excellent speed of over 7mbps on an 8 line most of the time, between 5pm and midnight, it drops to 0.1mbps. It's not a gradual slowing either, it's just a sudden switch.
I'm maybe on a hiding to nothing here, but I'm hoping that it may be possible to switch to another ISP to get a better connection (even though they'll all be BT resellers).
I'm quite a heavy user thanks to the wife watching Taiwanese and Chinese TV online (and her client software is peer-to-peer) every day. I also have to upload and download some pretty hefty files for my work (I work from home) and I do play online games (or would if my connection ran at a reasonable speed during peak time).
Can anyone suggest anything at all? I've tried talking to Sky about this and they just tell me that BT throttle my connection and that I need to talk to them. BT then refuse to talk to me as I'm not their customer and send me back to Sky. I'm thinking the only way things can improve is either to shift to a new ISP or to wait (and wait) until there are more LLU services at our exchange.
I'm pretty loathe to try TalkTalk as I've never heard anything good about them. When I tried their online line-speed tester, one of their sales reps immediately phoned me and gave me a high pressure barrage of sales talk for an hour, further alienating me from them.