I'm checking for a friend so info is a bit vague, but he is very much a novice at anything technical so I said I'd help.
He currently is with BT and pays about £16.00 a month. Service has been reasonable but with periods where he has actually had to go the complaints route because of very poor speeds and general slowness of connection. He's been with them for years and has been reluctant to switch due to 'complicatedness of the process'. He is a bit clueless.
His contract is up and he's asked me to advise on options. He is onn the http://www.samknows.com/broadband/exchange/LSBEU and is approx 1500 metres from the exchange. If I remember rightly his curent attenuation is about 28 down and 15 up.
He is a very light user I would say. Emails, browsing, bit of iplayer but nothing much. I'd say 10 gig absolute max per month. Decent speeds but not worried about it much as long as its reliable and the general kind of 8 meg ish. Anything extra would be icing on the cake I guess. Think his main deciding factor will be cost.
I'm thinking Plusnet for cheapness and keeping his speeds much the same or o2/Be perhaps. He doesn';t have o2 mobile so no saving there.
I've been out of the loop for a while so appreciate a bit of expert advice I can pass on to him for decision making.