Been with Namesco since 2007 and the tech support used to be first class. A short while ago they moved their tech support over to India and although it may be pretty good as sub continent support goes it is not a patch on previously and now everything is simply very hard work and not particularly productive.
Enough is enough so looking to migrate but who to. I have specific requirements:-
I am 6.5km from a rural exchange (Marton who came 7th in BT's Race to Infinity).
Attenuation rate downstream is 63db and upstream half that.
SNM is usually c.10 but fluctuates with rain/frost etc. Only very rarely dropping to 6 but more often hitting high teens.
When the line is stable I get a downstream datarate of 1.5/1.6mbits and a transfer rate of c.1.1/1.2mbits and upsteram 448k data rate and c.375k speed.
Twice in last 6 months I have had line issues, lots of crackling, hissing, clicking on the line when I do a 17070 quiet line test and both data rate and speeds drop remarkably. BT's151 always say they can not find a problem. Namesco tell me that they can find no issues via BT wholesale so as usual I am stuffed in the middle and no longer someone in the UK to talk with!
I need to find an ISP who has UK only tech support, will go that extra mile to resolve these long exchange run issues and hopefully will give me the speeds (or better) than I currently get when the line is OK. Have done a bit of research and ZEN seems to come out near the top of the heap.
Before I jump ship I would really appreciate knowledgeable views on ISP's
Many many thanks in advance chaps and chapesses.
Off to find a Router forum now cos need to find one that hangs on to poor lines well i.e. decent chipset/firmware etc.