I've been a Be customer for a little over a year now and have had no problems at all with them. The connection has been reliable; the speed has been as fast as possible for my location and customer service has been helpful, courteous and quick. Taking all of this into account, I am reluctant to switch.
I would stick with the ISP that is in my opinion currently the best in the country.
Setting that aside though, did you ever find what was wrong with your connection when with Sky, or did it just clear up when you went to Be?
Why did you choose Be? You don't seem to have asked here for opinions, but the reasons may still apply, as Plusnet was there at that time as well.
Plusnet Value however, offers the same speed at a lower price.
There is no way of telling, and it almost certainly won't. It has the BT DLM system
running, with IP Profiles and aggressive noise margin management if you do have any line problems.
The download limit put me off until I read that downloads from midnight to 8am don't count against my limit. So now I am more seriously looking at switching.
As well as the download caps, are you aware of the traffic management
My questions to you are thus:
Are there any download monitors that can tell me when most of the downloading occurrs. Since at the moment I am not entirely sure that ALL of my downloading occurrs off-peak.
If you don't have games consoles, just computers, then Networx
is excellent. Run it on every computer, and make sure it is set to count only internet traffic, not LAN traffic.
If you have games consoles then it can't record big downloads to those, and I expect they are in peak time. But see the traffic management! Gaming itself apparently doesn't use a lot, but I don't do any so can't speak from experience.
Will I get the same kind of speed I am getting now.
According to BT I can only get around 4Meg at my location but Be have consistantly provided speeds of over 5 meg, occasionally it even reaches higher 6 values (for instance 6.7 as it is at the time of typing). This is much higher than I ever recieved with Sky which was often 3meg or less. Yet I'm told that both are ADSL2, as is Plusnet.
The BT estimator is just that, and notoriously inaccurate, usually downwards like you just pointed out.
In theory all ADSL2+ (not ADSL2 unless action is taken by you or the ISP to force it) connections should connect at the same speed. But then BT Wholesale noise margin management kicks in as soon as you have some instability, and any low connection speed for a few minutes knocks the IP Profile down.
Frankly anyone who can get Be, and afford it without having to resort to dry toast to eat, should not consider any BT Wholesale-based service.
How does customer service compare between the 2 providers. Be have been excellent thusfar.
See these thinkbroadband customer ratings
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