After nearly six months of subscription I've yet to see a bill.
Week after week I'm told I shall receive the bundle within a few days with no result
I've stopped the DD and demand for payment came like greased lightning straight to my address
The BT experience reminds me of nothing but a Fawlty Towers episode in which Mr. Fawlty tries to fill his hotel and a crowd of Manuels flapping around trying to plug the holes his mismanagement creates
A major item of extreme vexation is that, as an old Italian half deaf and unsure of my pronunciation, I find it difficult to converse, on the phone, with people whose ability to masticate the language is even worse than mine and that therefore my contacts had to be conducted by email with the delays it involved.