I have paperless billing from BT. Every month, they send me an e-mail like the following...
Account no. SM****5468
BT.com username : firstname.lastname@example.org
Your latest BT bill is ready to view online.
We'll take your Direct Debit from your account as normal two weeks from the date on your bill or on the agreed date. You don't need to make any other payments....
I'm born and bread English, but I too can hardly understand anybody in their Call Centre.
Allergy Advice: This post may contain traces of Meerkats.