Sorry, should have said. I only have broadband with Sky (so partial LLU) and have requested my MAC code. So, no issues with moving away.
Just wanted any info on Vivaciti and whether they are a good option (ie a better option than going to Be direct).
Well by going with vivaciti or any of the other ISP selling the BE wholesale service ,
You will get support from that isp instead of BE support, so uk based support instead of overseas based, also the peering and routing will be vivaciti's and not BE retail,
So unlikely to ever see any tsunami's that a lot of BE retail customers saw last year.
Along with most other issues that can/do affect BE retail customers
I'm under no illusion's that BE retail /o2 network is run at near capacity in some areas /exchanges,
But to how good vivaciti's support is, i can't say but i would doubt that it would be worse than BE retail,
One of the main things as far as I'm concerned is what is their stance on potential line faults, and should there be issues that are within the isp's network or peering partners how long they take to fix the problem first time around,
I'm sure someone can clarify on this
Also as with most Resellers /Wholesalers there is no nanny state IWF filtering , that is renowned for not being correctly implemented by most of the main retail isp's
I'm not saying that BE retail give bad support but there is definitely room for improvement My opinion based on my findings