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Standard User Florestan
(newbie) Fri 20-Jan-12 15:00:30
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Switching from Virgin


[link to this post]
 
I am a trustee for a small charity and Virgin currently supplies our phone service. We want to switch to a new supplier (Virgin's costly and unreliable) and add broadband.

It is imperative that we keep the old (Virgin) number, but I can't find a supplier from all the usual suspects which will let us keep it.

Does anyone know if there's an ISP which will let us keep our Virgin number?
Standard User RobertoS
(sensei) Fri 20-Jan-12 15:39:28
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Re: Switching from Virgin


[re: Florestan] [link to this post]
 
Do you mean Virgin Cable, or normal landline?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Florestan
(newbie) Fri 20-Jan-12 15:57:20
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Re: Switching from Virgin


[re: RobertoS] [link to this post]
 
Well, I think it's a cable since it was transferred from NTL/Telewest and it's at least 10 years old. Does it matter?


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Standard User RobertoS
(sensei) Fri 20-Jan-12 16:21:57
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Re: Switching from Virgin


[re: Florestan] [link to this post]
 
I believe so. And yes, NTL/Telewest is cable.

If it had been landline it should have been feasible. As cable I reckon that's why no "usual suspect" can do it.

At least if it can be done, the people that know how may be able to help, and the ones like me that aren't sure will stay out of the way. Without knowing it is cable you could have been deluged with a lot of well-intended useless help.

Any service provider you ask probably needs to know as well.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User arthur256
(newbie) Fri 20-Jan-12 17:48:25
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Re: Switching from Virgin


[re: RobertoS] [link to this post]
 
If you think Virgin expensive or unreliable, then when you are back to ADSL (using a BT line, which most other providers are stuck with) you will find that this will be much worse! Virgin is by far the fastest broadband, is highly reliable here, and also is competitive with the others. You can move phone numbers to any network AFAIK - you might try asking Ofcom if told otherwise.

--
Arthur
Administrator MrSaffron
(staff) Fri 20-Jan-12 19:31:58
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Re: Switching from Virgin


[re: arthur256] [link to this post]
 
While phone numbers are in theory portable, often BT are the only ones that fully play ball.

Of course you can have the phone line with BT, and the broadband from a variety of other providers if you want.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User hk11
(experienced) Thu 26-Jan-12 23:01:39
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Re: Switching from Virgin


[re: Florestan] [link to this post]
 
In reply to a post by Florestan:
I can't find a supplier from all the usual suspects which will let us keep it.


I'm having the same problem.

Best solution I can find is to get a new line installed for ADSL and get your old number transferred to a VOIP supplier.

HTH?

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
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