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Standard User Fastriver
(newbie) Thu 14-Jun-12 18:24:29
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Praise for Orange Customer Services


[link to this post]
 
In the ISP Unhappiness section there is a saga relating to a problem I had with Vivaciti, my previous ISP. My new and current ISP are Orange.
I am full of praise for their (Orange) customer service and to be frank their humanity in the way they have dealt with things. They have been more than generous and understanding.
http://forums.thinkbroadband.com/unhappiness/f/40978...

I was treated as any person would wish to be treated, but sadly we aren't these days. I take my hat off to the gentleman from Orange whom I spoke with at length this evening. Thank you kind sir. Thank you Orange.
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 14-Jun-12 19:16:14
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Re: Praise for Orange Customer Services


[re: Fastriver] [link to this post]
 
I've just come off the phone with a very helpful lady from Orange Fault Mgt Team who was following up that my BB was now fine after a short episode of discons and overhigh NM.

She seemed very knowledgeable re: BB, like effect of NM on Speeds.

Then she spoilt all when I said "We are now on WBC".

She replied "Yes, WBC; we call that Fibre to the Cabinet". LOL

I said "I'm not on fibre and you don't sell FTTC; I'm on ADSL still, not VADSL".

She still did not see it smile.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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