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Standard User AtheistM
(newbie) Fri 29-Jun-12 21:44:37
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Virgin Media in Oldham Area


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Hi All,

I live in the Oldham (Moorside) area and am having VM's 60Mbps package provisioned next Saturday. Primarily because BT's FTTC rollout didn't happen to my cabinet, due to the weather (apparently) and there is no new confirmed date.

The questions I have relate to anyone in the area that also uses VM and can you give me any idea of what to expect, in terms of reliability, speed, latency during gaming and the general level of support from the provider.

I work for an ISP, so am familiar with the vernacular, although have never used a cable service. wink

Thanks in advance.

Mike
Anonymous
(Unregistered)Fri 29-Jun-12 22:27:52
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Re: Virgin Media in Oldham Area


[re: AtheistM] [link to this post]
 
Spit away from u. Conncted on oldh9. Bamdwidth 24 7 50 to 60mb allways so no issue there. Past latency little loss but far from prefect jitter avg 20 to 30ms max spike 60ms.

But i ve just made this post on vm as yestrday at midday somthinh changed.
http://community.virginmedia.com/t5/Up-to-30Mb-broad...
Anonymous
(Unregistered)Sat 30-Jun-12 00:33:11
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Re: Virgin Media in Oldham Area


[re: Anonymous] [link to this post]
 
Ha great post on there! Oldham seems to be quite lucky in the respect that everyone is trialling super fast round here. I know that BT is planning 330Mbps trials round here, assuming you can get it at the cab or FTTP, but also VM seem to be trying to keep in the game too.

I'm hoping this bodes well for me, come next Saturday when the engineer rocks up with my kit and plumbs me in!

Cheers for that mate.


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Standard User AtheistM
(newbie) Sat 30-Jun-12 00:36:24
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Re: Virgin Media in Oldham Area


[re: Anonymous] [link to this post]
 
That was me that posted that by the way. laugh
Anonymous
(Unregistered)Sat 30-Jun-12 01:03:09
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Re: Virgin Media in Oldham Area


[re: AtheistM] [link to this post]
 
Not sure if they fixed in latest firmware but its best to turn of ip flood detection in the services menu on the shub as it sends packet loss insane. Backup up ya settings an hard reset to jump upstr channels dont work every time but more times then vm load balancing kit decides to do its job. Let me know if you land on olhd9 cmts.
Standard User AtheistM
(newbie) Sat 30-Jun-12 01:23:43
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Re: Virgin Media in Oldham Area


[re: Anonymous] [link to this post]
 
Yeah it's a good point man. Often the config on the router that causes grief. Just hoping I get a decent engineer. I've heard that it's all good until you ring them up for support. Then you want to wipe off Branson's beard with a rusty fork.

Part of the problem of knowing plenty about the internet is when you call up an ISP tech support robot and speak to someone that doesn't know anything about it.
Standard User wayneandleanne
(newbie) Sat 30-Jun-12 09:40:56
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Re: Virgin Media in Oldham Area


[re: AtheistM] [link to this post]
 
Even Closer, OL1 4 (Sholver)
We had nothing but problems during the 6 months that we were with Vm, dropped connections for 2-3 hours per day.,..And Vm's response "restart your superhub and that will cure it" ye right!!!
Standard User AtheistM
(newbie) Sat 30-Jun-12 12:21:51
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Re: Virgin Media in Oldham Area


[re: wayneandleanne] [link to this post]
 
Yeah just up the road from me. It seems from reading endless posts that if it works properly, it's great, but if you have any problems at all then you're at the mercy of some of the most incompetent customer/tech support known to humankind.

When it's provisioned, I'll still have a basic ADSL line as a backup, but it only gets 3Mbps, so I'm hoping I won't have to use it much, if at all!
Standard User ASBOdog
(learned) Sat 30-Jun-12 13:37:06
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Re: Virgin Media in Oldham Area


[re: AtheistM] [link to this post]
 
hum didnt notice i was anon posting from my phone last night, wayne am on top shover, apart from a down period lasting from midnight to 5am with no info from VM even after asking on there froum, am use to plusnet sending a billion service status out over twit email ect. apart from that the year an half on 30mb an now 60mb has all been about TBB ping graphs as bandwidth is never effected as packet loss is not a issue its the ji tt er bug on the upstream that kills my connection for QOS.

somthing happend thursday midday as upstream chan 2 am on has improved, any one else getting same as me on TBB graphs. An 3mb turns to 1.7mb when the copper loop hits us up ere

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 29 55616000 Kbits/sec 298750000 Hz 2.4 dBmV 42.5 dB Hybrid
Locked QAM256 27 55616000 Kbits/sec 282750000 Hz 3.4 dBmV 42.9 dB Hybrid
Locked QAM256 28 55616000 Kbits/sec 290750000 Hz 2.8 dBmV 42.8 dB Hybrid
Locked QAM256 30 55616000 Kbits/sec 306750000 Hz 2.3 dBmV 42.5 dB Hybrid
Locked QAM256 31 55616000 Kbits/sec 314750000 Hz 4.0 dBmV 42.6 dB Hybrid
Locked QAM256 32 55616000 Kbits/sec 322750000 Hz 3.8 dBmV 42.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 42.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 336
Max Traffic Rate 66000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 335
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sat Jun 30 12:31:27 2012


live ping graph

virgin media 60mb oldh9 http://tinyurl.com/bwkesod

Edited by ASBOdog (Sat 30-Jun-12 13:58:01)

Standard User wayneandleanne
(newbie) Sat 30-Jun-12 14:05:15
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Re: Virgin Media in Oldham Area


[re: AtheistM] [link to this post]
 
3meg not bad, we get 4 meg hanging of the shaw exchange, till bt provision the fibre cab or we move which ever happens first( i have a theory which will happen first)

Edited by wayneandleanne (Sat 30-Jun-12 14:09:07)

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