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Standard User bigell1993
(newbie) Mon 03-Sep-12 18:08:06
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Want to Leave ADSL24


[link to this post]
 
Hello, I am currently with ADSL24 and after 6 months of poor product and support I am at my whits end.

My exchange http://www.samknows.com/broadband/exchange/LCKST
20cCN CN only I'm afraid frown

My current package is their Home 30
30Gb peak usage
Unlimited Off Peak
£19.90 a month.

Options? Would prefer a rolling contact not 18 month etc.

Edited by bigell1993 (Mon 03-Sep-12 18:28:21)

Standard User BatBoy
(legend) Mon 03-Sep-12 18:16:28
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Re: Want to Leave ADSL24


[re: bigell1993] [link to this post]
 
http://www.samknows.com/broadband/exchange/LCKST


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Standard User bigell1993
(newbie) Mon 03-Sep-12 18:28:45
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Re: Want to Leave ADSL24


[re: BatBoy] [link to this post]
 
Sorry edited.


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Standard User RobertoS
(sensei) Mon 03-Sep-12 19:04:12
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Re: Want to Leave ADSL24


[re: bigell1993] [link to this post]
 
Vivaciti equivalent package, via Entanet instead of Daisy.

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Anonymous
(Unregistered)Mon 03-Sep-12 19:45:32
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Re: Want to Leave ADSL24


[re: bigell1993] [link to this post]
 
Have a look at the Plusnet Extra BB package, you'll pay the full whack as your exchange is market 1 but you'll get 60GB a month for £17.99 although at the start you'll only pay £11.49 for the first 3 months,
there is also a £25 activation fee for those choosing BB with no annual contract.

http://www.plus.net/broadband/?source=carouselSwitch

Plusnet traffic manage their network to some extent the details of which can be found on their website, so you can check if they are suitable for your BB use.

e.g. http://www.plus.net/support/broadband/speed_guide/in...

Harry
Standard User professor973
(committed) Mon 03-Sep-12 20:37:14
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Re: Want to Leave ADSL24


[re: bigell1993] [link to this post]
 
In reply to a post by bigell1993:
Hello, I am currently with ADSL24 and after 6 months of poor product and support I am at my whits end.

My exchange http://www.samknows.com/broadband/exchange/LCKST
20cCN CN only I'm afraid frown

My current package is their Home 30
30Gb peak usage
Unlimited Off Peak
£19.90 a month.

Options? Would prefer a rolling contact not 18 month etc.

For the same money, you can get superb customer service, un-metered from 7.00 p m and all weekends. Free web hosting among many freebies.
http://freeola.com/broadband/

The difference between genius and stupidity is; genius has its limits.
http://www.pingtest.net/result/68380009.png
Standard User bigell1993
(newbie) Mon 03-Sep-12 21:53:26
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Re: Want to Leave ADSL24


[re: professor973] [link to this post]
 
Freenola looks good! Anyone with them had any bad experiences?

Also im transferring from another provider do I still have to pay the activation fee?

Edited by bigell1993 (Mon 03-Sep-12 21:55:56)

Standard User professor973
(committed) Mon 03-Sep-12 22:10:29
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Re: Want to Leave ADSL24


[re: bigell1993] [link to this post]
 
In reply to a post by bigell1993:
Freenola looks good! Anyone with them had any bad experiences?

Also im transferring from another provider do I still have to pay the activation fee?

No activation fee when you transfer in. Also no contract tie-in. There are not many user reviews for Freeola on the web, as users usually post when they are unhappy. 99% of user reviews I have found show very happy customers.
A few here. http://www.broadbandgenie.co.uk/broadband/review/fre...

The difference between genius and stupidity is; genius has its limits.
http://www.pingtest.net/result/68380009.png
Anonymous
(Unregistered)Mon 03-Sep-12 22:21:49
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Re: Want to Leave ADSL24


[re: professor973] [link to this post]
 
Two happy ones here, recent reviews too smile

Suppose it depends if your exchange is 20CN or 21CN.

linky

Harry
Standard User zyborg47
(eat-sleep-adslguide) Wed 05-Sep-12 10:14:00
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Re: Want to Leave ADSL24


[re: bigell1993] [link to this post]
 
Adsl24 bad service? um not good, I found them to be fine to be honest, but I was on their cable and wireless LLU service, not Bt rubbish network.

If you are having problems with the service, you may find you will have the same problems with who ever you go with.

I wish you luck in your search.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

ALLPAY Wireless broadband
Standard User bigell1993
(newbie) Sun 09-Sep-12 20:37:49
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Re: Want to Leave ADSL24


[re: zyborg47] [link to this post]
 
The product itself wasn't bad, merely there Support Teams who manged to miss a simple problem despite "looking into it" for over four months. I don't like paying for a service where they constantly push the problem over to someone else. Was a very happy customer of over 2 years up to that point.
Standard User spongebobhims
(regular) Sun 09-Sep-12 21:02:39
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Re: Want to Leave ADSL24


[re: bigell1993] [link to this post]
 
Freeola are very good as ISP & Support is brilliant. I have been with them several months and have been very happy with the service, i have a terrible BT Line and due to there silly overactive DLM which keeps dropped my noise margin to a unsustainable rate means i will be moving back Vivaciti on LLU were the profile can be fixed to 6DB and not change as and when the DLM likes.

having had experience with both Freeola & Vivaciti both are very good but the attraction to me was the off-peak times Freeola offered.

Standard User flippery
(member) Mon 10-Sep-12 20:47:56
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Re: Want to Leave ADSL24


[re: professor973] [link to this post]
 
In reply to a post by professor973:
In reply to a post by bigell1993:
Freenola looks good! Anyone with them had any bad experiences?

Also im transferring from another provider do I still have to pay the activation fee?

No activation fee when you transfer in. Also no contract tie-in. There are not many user reviews for Freeola on the web, as users usually post when they are unhappy. 99% of user reviews I have found show very happy customers.
A few here. http://www.broadbandgenie.co.uk/broadband/review/fre...

I had bad experience with freeola support, which was only resolved, with a move to a new provider Eclipse. On the plus side MAC was available in 24 hours and the transfer easy, so worth a try.
3 in 2 years not large endorsement,
As said people only post problems
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