I'm well aware that Supanet have a pretty poor reputation and hopefully I can avoid getting posts along those lines on this thread.
However at the weekend my uncle had a problem and when the tried to contact Supanet on Monday it took 3 calls. The first 2 he was held in a queue for 30 minutes or so with no answer so he gave up. On the 3rd call he eventually got a reply. The person was quite rude and dismissive and clearly riled my uncle.
He's just rung me to say broadband is now working again but is starting to think about changing to another ISP, possibly BT so at least telephone and broadband are from the same (overall) company - yes, I'm well aware they are legally separate entities.
What I'd like to ask is what is the best, and least expensive, way of leaving Supanet and migrating to another ISP, e.g. BT?
I have a recollection from the past that Supanet have some very awkward ways of working and, unless it's done very correctly, the customer could get landed with a significant bill.
Any help or advice with the optimum migration process would be appreciated.