Which exchange is it? If O2 LLU is there you should be able to do a House Move on your existing package. You may be being given incorrect information.
I'm assuming your line rental is not with O2. It needs to stay that way, as an O2 line rental would force a new style package.
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Mon 26-Nov-12 20:05:38)