Got my MAC code to transfer from existing ISP to BT. BT are now telling me that there is a minimum period of time (11 days or something like that) that they have to wait before they are allowed to physically migrate my BB service to them. Apparently some sort of industry code of practice which allows the outgoing ISP to offer me incentives and the like in order to tempt me not to leave !! Sorry guys I have the MAC code already.
I am very confused by what BT are saying and suspect it is more something to do with BT being light on Fibre engineers and are blaming their slow connection times on 'Industry Codes of Practice'. BT are making me wait a total of 14 days and deny it is down to a lack of resource on the ground and insist it is standard industry code of practice that all ISP's have to comply with. Hmmmm, sounds a bit dodgy to me, or is it straight up.
Has anybody heard of this 'Code of Practice' or is it BT handing out a dose of BS ?