I've been with ADSL24 for a number of years, and mostly it's been very good for what I've needed. However, there have been a couple of unplanned email outages recently, the latest on Friday, resulting in mail being lost again which I'm not too happy about. I understand that failures happen from time to time, but I'd least expect a regular status update to say what's going on and also when I phone tech support on the weekend I don't want to be told "it's not my department, there's nobody that knows what's going on".
I'm also aware that ADSL24 have been sold (again?) recently and I'm not sure if that's part of the problem.
So if I move, I'm looking for standalone broadband on a BT phone line. I currently have a 10GB peak allowance (unlimited off-peak), but more wouldn't hurt - don't want less. I work from home from time to time over VPN.
I don't do online gaming. Some streaming, not that much. Multiple email accounts and webspace - but I assume that's standard with most ISPs.
Above all, I want stability and reliability over speed with a robust email service, and competent, UK based tech support who know what's going on out of hours when there are problems.
And generally the fewer restrictions the better.
Can anybody make some suggestions please, preferably based on experience? Cheers.