I have been with BE for about 2 years and while for the majority of that time I've had excellent broadband with no downtime, however, I have experienced their annual routing problems, like the ones they are currently facing which are destroying connections to certain EU regions. But my biggest reason for leaving is the sale to Sky and the lose of their good support people.
I have actually tested Sky broadband (moved to them for about a week 8 months ago) and was appalled by the congestion levels on my exchange (Canterbury), which by the looks on their forums may still be unresolved, I was also shocked by what they call a support center.
What I'm now looking for is an ISP which offers BE LLU (As hopefully this won't be congested). I'm also looking for one that has good levels of support that I can count on when things go wrong, secondly an ISP that has their own Routing & Peering which is stable (Unlike BE) and hopefully has some sort of redundancy when their primary routing systems start to experience problems. (From what I've experienced BE simply continue using the broken routing until hopefully it is fixed.)
I've looked around and Xilo keeps popping up as a reputable ISP for BE. Though I know little about their routing, is it different to BE's (i.e. If BE Retail has routing issues will this effect Xilo BE LLU?) While Xilo seem to be well priced I've heard some worrying posts regarding their support though to some degree this sounds like it has been improved.
Another ISP that I've come across is Goscomb, they are definitely the more expensive choice. However, they definitely appear to have their own Routing which they seem to be proud of. Though I don't know if their support will be any better than Xilos' as there is very little reviews, posts about them.
I would appreciate some opinions on these two ISPs? Is Goscomb worth the extra money. And just how resilient/stable are their routing/peering compared to BE?
EDIT: Unfortunately ISPs like AAISP are completely out of my budget as I believe my monthly usage is around 200GB if not more. AAISP is just to expensive with a families usage.A
I also play quite a lot of online games and latency is a key factor here, and issues such as BE's routing problems render games like Guild Wars 2 unplayable when my average latency of 30ms sky rockets to 400ms.
Edited by Fugitive_Legacy (Sat 06-Jul-13 10:33:01)