Hi TBB Forum members,
I am relatively new here so I apologise if this is a question that is frequently asked, however, my forum search was not particularly fruitful and I remain somewhat confused on the issues I would like to ask about. Thank you for your help in advance, it is much appreciated.
Here is my TBB quality monitor.
I am currently using Virgin Media (Up to 30 mbps) and am getting excellent average speeds on speedtests. However, I am having issues on anything that requires a constant internet connection, as I have intermittent drops in connection speed to zero. These are there at all times, but worse during peak times, when they increase in frequency from about once every 2 minutes to several times a minute, and last longer (from under a second to several seconds at a trot). Hence, VoIP with Skype, BBC iPlayer and online games all are somewhat frustrating experiences.
I have had this issue with VM at every household I have been in (3 over the last 4.5 years, all in Cambridge) and after going through a series of calls with them, they are sure there is nothing to be done on their end. I would like to switch providers therefore. Since no one in my household is a heavy user of bandwidth, nor does anyone use P2P networks I am not particularly bothered about top speeds, but am looking for consistent speeds in VoIP, games and streaming, ideally also at Peak times although I understand this is a bigger ask.
My questions are:
Is it likely that my issues are due to VMs particular architecture? I understand that their fibre architecture is "good for downloads, poor for quality". Is that true?
If so, will another provider improve my situation? Should I get an ADSL connection (which, as I understand, do not come faster than about 16 mbps) or would I also see improvements in quality if I went with one of the FTTC providers such as BT infinity or talktalk/plus.net alternatives?
And finally, in your opinion and experience, which ISP would you suggest for my criteria (good off-peak and peak-time broadband quality for streaming, VoIP and games).