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Standard User Shaftoe
(newbie) Fri 14-Mar-14 16:45:24
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Moving House need a new broadband provider, hopefully fibre


[link to this post]
 
I am moving to an area that has this BT report:


Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 79.6 59.9 20 19.6 -- Available
FTTC Range B (Impacted) 70.3 41.3 20 13.9 -- Available

WBC ADSL 2+ Up to 8 -- 5.5 to 12.5 Available
WBC ADSL 2+ Annex M Up to 8 Up to 1 5.5 to 12.5 Available
ADSL Max Up to 5.5 -- 4.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available

I am wondering if anyone has any suggestions for getting the right ISP.

I am trying to get Hyperoptic into the building and have been told it will take some time. Therefore I need a service for a few months as it appears I will be moving to another unit in the complex.

The criteria are probably in this order:

1. Speed
2. Dependability
3. Customer Service
4. Cost
5. Willing to change service to a unit 50 yard away after 2-4 months.

I am in the film and television biz and have to look at a number of productions ongoing at hosted secure sites.

For years I lived around the corner and had Virgin and found them to be a reasonable service, except for:

1. Regular disruptions in service.
2. Having to pay £5.00 more monthly because I am not paying via direct debit.
3. Customer service out of reg office hours was atrocious.
4. Having an 0845 number to contact.

I have to work on 24 cycles regularly so speed and dependability may be equal first needs.

Is it appropriate for me to put down my post code?

Thanks in advance for an help.
Administrator MrSaffron
(staff) Fri 14-Mar-14 17:04:24
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Re: Moving House need a new broadband provider, hopefully fi


[re: Shaftoe] [link to this post]
 
FTTC services have a 12 month minimum contract, so that will the sticking point, and once you get to the retail level 18 month ones are not uncommon.

All the FTTC suppliers should have the same connection speeds, the variations being how they manage the capacity they buy at peak times etc.

Do you need

IPv6?
Static IP address?
Custom Reverse DNS?
Unlimited Usage?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Shaftoe
(newbie) Fri 14-Mar-14 18:26:58
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Re: Moving House need a new broadband provider, hopefully fi


[re: MrSaffron] [link to this post]
 
Thanks Mr. Saffron for your quick response and good questions.

I should of mentioned that I am reworking my security practices as I work for a company that does a lot of investigative journalistic work and I am trying to revamp my architecture and practices.

With regard to your questions, I will answer in reverse order.

Truly unlimited usage is a must.
Custom reverse DNS is something I just asked about my security expert about and hope to hear from soon.
Static IP address not necessary
IPv6 I would think so.

re the 12 month minimum contract is something I have to live with I think.

Are there any FTTC suppliers with especially well detailed service at peak times?

And finally is there one ISP who has particularly good phone customer service?

You have been great and I really appreciate it.

All best,

Bobby Shaftoe


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Administrator MrSaffron
(staff) Fri 14-Mar-14 22:56:57
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Re: Moving House need a new broadband provider, hopefully fi


[re: Shaftoe] [link to this post]
 
If yes to ipv6 then idnet or aaisp.

But neither is unlimited, the less scripted support being the issue.

If ipv6 can be lived without zen is an non big name option.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Shaftoe
(newbie) Sat 15-Mar-14 00:36:34
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Re: Moving House need a new broadband provider, hopefully fi


[re: MrSaffron] [link to this post]
 
Thank you kindly sir.

Mr. S your expertise is only matched by your timeliness

Again thank you.

Will let you know how it goes.
Standard User vivaciti
(knowledge is power) Mon 17-Mar-14 16:52:48
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Re: Moving House need a new broadband provider, hopefully fi


[re: MrSaffron] [link to this post]
 
Err are you sure they are the only providers that can offer IPv6????

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Administrator MrSaffron
(staff) Mon 17-Mar-14 17:06:41
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Re: Moving House need a new broadband provider, hopefully fi


[re: vivaciti] [link to this post]
 
I presume you can too then?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User vivaciti
(knowledge is power) Tue 18-Mar-14 09:24:28
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Re: Moving House need a new broadband provider, hopefully fi


[re: MrSaffron] [link to this post]
 
Yes, we have had our IPv6 range for quite some time, already registered with TBB

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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