The Plusnet web site says:
"Cessation charges don't apply if:
- You use a MAC key to switch to another provider (this is called a migration)
- you're a Plusnet Essentials or Plusnet Unlimited customer without a contract"
So once your contract ends you should be able to cease the line without a charge if that is what your really want.
My contract ended a couple of days ago. I did not use the MAC provided by Plusnet yet as I could not find any new ADSL provider who will need a MAC (except BT who are very expensive).
I contacted plusnet again about the £30 cessation charge and it seems that they are hell bent on taking it from me. I quoted the exact terms & conditions from their website and here is their reply:
Thank you for getting in touch.
I can confirm that switching to an LLU provider with incur a cessation charge as you will be switching away from the BT network and therefore our line will need to be ceased to allow your new provider to take on the line.
Even though you are out of contract this charge will still stand, as this only does not stand on customers who take our non-contracted option, which is charged at £2.50 more per month, thereby nullifying the £30 cessation charge. Apologies for any inconvenience this may cause.
I hope this clears things up for you. There is no need to reply to this ticket if the matter is resolved. This ticket will remain open with you for the next 14 days. After which It will automatically close leaving a full copy of the notes on your account.
However, if you feel the matter needs further investigation do not hesitate to get back in touch online at http://portal.plus.net/wizard/?p=search
if we can be of any further assistance.