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Standard User thewillows
(newbie) Thu 08-May-14 08:19:08
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Long Line - New ISP


[link to this post]
 
Hi,

I moved into a new build property nine months ago and got circa 5mb downloads from TalkTalk LLU on the Mitcham exchange. Unfortunately the cabinet has not been updated to fibre, (see my other post from last year) and although Virgin are about 10 metres away, they are not interested in connecting up the development.

Suddenly, two weeks ago, I lost complete sync with TalkTalk with both a Bright Spark and BT Openreach engineer coming out to my property. In two weeks, I've only been connected to the internet for an hour. However, service can not be restored as the BTO report back to TalkTalk states that the line is too long to hold service. The BTO engineer could sync at the cab at 6mb, but when he put 30m of cable on to replicate my line, absolutely nothing. However, all the BTO (voice?) tests completed passed as part of a two hour SFI.

TalkTalk have written me a 'we are cancelling your contract without penalty' letter but I need to find a new ISP to restore broadband service. Hopefully in a number of months, Hyperoptic are going to install services but that is still a hope as they haven't had formal confirmation from the development freeholder and that doesn't solve my immediate need.

Getting a short term broadband service is essential to my job. Any suggestions?
Standard User ian72
(knowledge is power) Thu 08-May-14 08:24:30
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Re: Long Line - New ISP


[re: thewillows] [link to this post]
 
The obvious ISP that springs to mind is AAISP. They generally excel at fixing these sorts of issues (assuming that anyone can get BT to fix it). Expect to pay a bit of a premium though as you are looking for someone with the skills and resources to fix an issue but you are not planning to use them for long enough for them to shape any costs over length on contract.
Standard User Apprentice
(knowledge is power) Thu 08-May-14 14:51:19
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Re: Long Line - New ISP


[re: thewillows] [link to this post]
 
Next time you connect to the exchange can you obtain and post the router line stats,

http://www.kitz.co.uk/adsl/frogstats.php

plusnet user


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Standard User thewillows
(newbie) Thu 08-May-14 21:16:23
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Re: Long Line - New ISP


[re: Apprentice] [link to this post]
 
Still haven't connected since but the stats from 3rd of May were:

ADSL (Sync) Summary
System uptime: 177:23:49
Modem ADSL (Sync) uptime: 2:58:51
Interleaving: On
ADSL mode: G.DMT
ADSL settings: PVC:0/38
ADSL line speed (kbps): up 704 down 4960
Line attentuation (dB): up 31.5 down 51.0
SN margin (dB): up 6.0 down 8.3
Total errors seconds: 0
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 08-May-14 23:25:50
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Re: Long Line - New ISP


[re: thewillows] [link to this post]
 
Line is not excessively long or slow, but you were runnimg on ADSL1 when ADSL2 or even ADSL2+ would be faster.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Apprentice
(knowledge is power) Fri 09-May-14 08:16:31
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Re: Long Line - New ISP


[re: thewillows] [link to this post]
 
Getting a short term broadband service is essential to my job. Any suggestions?

So you will be looking for an ISP who can provide a monthly contract as opposed to 12 or 18 month contracts?
More well known ones e.g. Zen, Plusnet spring to mind plus there are others called resellers like Xilo/Uno, Vivaciti, Aquiss

http://forums.thinkbroadband.com/otherisp.html

I too would say that your line isn't that excessively long especially when compared to the one I have to use.

plusnet user
Standard User radiomarko
(experienced) Fri 09-May-14 10:59:19
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Re: Long Line - New ISP


[re: thewillows] [link to this post]
 
I don't know which router you are using, but have you tried one that has a reputation for holding onto synch on longer lines? I've had success with the older BT Business hubs 2700HGV made by TwoWire on a couple of friends problematic lines, they are daft cheap on fleabay. Billion also have a good reputation, some models have firmware features that really help with long lines.

If you are at all able to fiddle some of those 2700s with earlier firmware can be easily unlocked to work with all ISPs

http://bt2700hgv.tripod.com/002.htm

-.-. --.-
BT ADSL2+, Billion 7800N, online since 1987. Macs since 1979. Dreambox fun. Advanced Radio Amateur Licence and an anorak.
Standard User thewillows
(newbie) Fri 09-May-14 18:27:40
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Re: Long Line - New ISP


[re: radiomarko] [link to this post]
 
Came home tonight and it was connected with the following stats:

ADSL (Sync) Summary
System uptime: 45:30:40
Modem ADSL (Sync) uptime: 0:08:46
Interleaving: On
ADSL mode: G.DMT
ADSL settings: PVC:0/38
ADSL line speed (kbps): up 608 down 3072
Line attentuation (dB): up 31.5 down 52.0
SN margin (dB): up 10.0 down 17.0
Total errors seconds: 0
Standard User techguy
(experienced) Fri 09-May-14 19:07:35
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Re: Long Line - New ISP


[re: thewillows] [link to this post]
 
I have a 60 dB line and get 3.5 Meg so this sounds odd to me.

Try Zen or AAISP

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.

Edited by techguy (Fri 09-May-14 19:09:42)

Standard User flippery
(committed) Fri 09-May-14 19:22:48
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Re: Long Line - New ISP


[re: thewillows] [link to this post]
 
In reply to a post by thewillows:
Came home tonight and it was connected with the following stats:

ADSL (Sync) Summary
System uptime: 45:30:40
Modem ADSL (Sync) uptime: 0:08:46
Interleaving: On
ADSL mode: G.DMT
ADSL settings: PVC:0/38
ADSL line speed (kbps): up 608 down 3072
Line attentuation (dB): up 31.5 down 52.0
SN margin (dB): up 10.0 down 17.0
Total errors seconds: 0


So another recent fibre enabled exchange, where problems have occurred with adsl line Strange.
Looks like plenty of room for faster speeds. Maybe worth re checking with TT forum.
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