I am currently with ADSL24 (recently re-branded as coms.com) and have been with them for a number of years, through ADSL, LLU and now FTTC. I have NO PROBLEMS with their speed or level of service, which has been exemplary. However....
I work on a cruise ship and I am away from home for 4-5 months at a time. When I do get back to the UK, it's only for 5-6 weeks, and then I'm back on another cruise ship. But, amazingly, it is cheaper for me to keep my FTTP contract going for the whole year, even though I only really use it for 3 months a year. This is due to disconnection and re-connection rates, which are ludicrous!
Here's an explanation from coms.co, which I got by way of their support ticketing system:
"Firstly, I am afraid that if you did cease/downgrade and then re-order/upgrade, you would have to pay the set up fee again for Fibre. However... Upon some research I have noticed that you are paying £29.90 for your Fibre 500 package currently, so to avoid having to pay the set up fee for Fibre again, you could downgrade to our cheapest Fibre package and leave it running.
Downgrading or upgrading, however, would mean you would enter a new contract with Coms and be under Coms' terms and conditions, including pricing, and our cheapest Fibre package is £28.00 per month for 30GB... And upon upgrading again in August, you would have to pay Coms price for Fibre 500 which is £49.00 per month..."
As you can see, this is a bit ludicrous, especially as I'd have to pay £49 per month for a service that I wasn't using (and nobody else uses the internet at my home, so it's literally a waste of money!)
I'd love to hear from anyone who can recommend an ISP that will allow a 'dip in and out' contract, ideally with a fast FTTC connection as I tend to download a lot of media when I'm home (legally, I might add!) which I then use when I'm on a ship.
Or should I wait to see if the new government plans for cheaper migrations and shorter contract lengths comes to anything? (see here
Your thoughts would be most welcome
Musician, Somewhere near St Petersburg